Agmt23 County of San Mateo - Grant agreement

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REV: 03-01-23 RL Page 9 Exhibit A - Project 1.Project. The Project funded by the Grant is to provide outreach and engagement services to unsheltered people living in encampments and vehicles and/or other places not meant for human habitation in Redwood City; provide funding for the establishment of Redwood City’s Coordinated Inter-Agency Homeless Outreach Strategy Team (RWC Outreach Team) and strategy implementation to coordinate outreach services and case management across multiple entities and organizations; services will include intensive homeless outreach at encampments using a by-name list approach, deployment of weekly waste services, hotel respite services, and provision of housing subsidies. Grantee shall be responsible for ensuring the Project, through Grantee and/or its service providers, provides services consistent with the requirements and parameters specified herein. a. Population and Area to be Served The Project will provide services to individuals who are, or appear to be, unsheltered or experiencing homelessness (living outdoors, in vehicles, or in other places not meant for human habitation) in the City of Redwood City, with a specific focus on individuals living in encampments and vehicles/RVs. b. Project Services to be Provided 1. Program Oversight, to include: a. Daily Project oversight by RWC Homeless Outreach Program Director to ensure that coordination of inter-agency homeless outreach teams, outreach services, coordination of outreach to persons in encampments, hotel respite services, and housing subsidy services provided under this Agreement are in accordance with, and adhere to, the Homeless Outreach Team (HOT) model, which includes HOT processes, guidelines, and criteria for all program components of homeless outreach. b. Working with County to strategize on connecting unsheltered individuals/households with/to shelter and/or permanent housing; tracking the overall Project impact; implementing changes based on continuous learning; and strategizing how to best deploy program/services to meet Project goals. c. Training, supervising, and supporting RWC Outreach Team to ensure they are (i) trained to work with hard‐to‐reach and hard‐to‐serve clients who may otherwise be disconnected from mainstream and homeless system services and supports; (ii) trained on who to implement best practices of engagement in a trauma-informed and culturally competent manner that respects the individual’s right to accept or deny services; and (iii) able to consult, as needed, with experienced staff who have clinical expertise to brainstorm additional methods for engaging and serving clients. d. Providing on an ongoing basis comprehensive staff trainings with training topics to include: best practices to working with homeless individuals who have complex needs; safety protocol and procedures; Housing First model/approach (defined below); motivational interviewing; engaging hard-to-serve clients; job functions and responsibilities; emergency response protocol; reporting of suspected child abuse/neglect and elder abuse; strategies on assisting clients with exploring housing plans (including housing alternatives other than formal homeless programs, such as family reunification, shared housing, etc.); and Homeless Management Information System (“HMIS”) data entry and service documentation. ATTY/AGR.2023.031/County of San Mateo (Agreement for Homeless Outreach) (Page 9 of 27) DocuSign Envelope ID: 6F079F33-00E9-42D4-A508-A3B82FC663F4