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REV: 03-17-23 MI EXHIBIT B SCHEDULE OF SERVICES The schedule of services includes three key phases: (1) Program Setup, (2) Program Implementation and (3) Program Management. Program Setup (Phase 1) Data Transfer Dropcountr shall engage with City staff to review and select from among Provider’s preferred data specification, format, transfer interval, and transfer options. Provider shall ingest up to two (2) years of Customer Data, including hourly usage data, to develop historical trends and spatial comparisons for water usage. Provider will ingest up to five (5) years of Customer Data, if the usage data interval is monthly or less. Customer Data shall include, but may not be limited to, account information, account type, and rebate program participation. If City has contracted with an Advanced Meter Infrastructure vendor which can provide Provider with secure access to Customer usage data via API (“AMI Vendor”), Provider shall coordinate with the AMI Vendor to receive hourly usage data, leak flags, and other relevant data that supports the SOW. Training and Pre-Launch Testing Provider shall create Authorized User accounts for City’s access and use of the Platform Services. City is entitled to an unlimited number of Authorized User accounts, and each account may have different administrative privileges due to differences in Authorized User roles and authority. Using actual Customer Data, Provider shall conduct initial Authorized User training on the Platform Services using Zoom or a similar online webinar application. Training conducted using relevant Customer Data increases the efficacy of training, and also allows for QA/QC of data prior to public launch. Detailed training materials shall be provided to City and are accessible online at any time. These materials include product guides, GIF tutorials, answers to frequently asked questions, and project manager contact information. Marketing Outreach Consultation Where permitted to do so, Provider shall provide recommendations and examples of marketing outreach campaigns used by other Provider City accounts. Provider also grants to City, during the term of the Platform Services Agreement and for the sole and exclusive purpose of supporting City’s internal outreach efforts, a limited, revocable, non-transferable (except as otherwise expressly agreed to in writing by Provider), non-exclusive licenses to use, modify and display such key Provider image assets and copy (e.g. event brochures, bill stuffers, webpage placement) as Provider may provide to City from time to time, including as the same may include Provider trademarks, trade names, services marks and logos. All use of Provider Materials by City shall be in accordance with such trademark use and other policies as may be provided to City by Provider from time to time, and subject to Provider review and approval. ATTY/AGR.2023.056/Dropcountr, Inc. (Water Utility Customer Portal) (Page 17 of 32)