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REV: 09-18-24 LF <br />Kanopy customers are not able to search previously viewed content, but <br />customers can track the titles with their watch-list on any device or with a custom <br />list in the browser platform. <br />Consultant’s privacy policy related to Kanopy: https://www.kanopy.com/en/privacy <br />Any services listed that are not given a price shall be provided to the City free of charge. <br />Consultant will provide the City with customer support for both Kanopy and OverDrive <br />Advantage digital services <br />Training will be provided for the City by Consultant’s professional staff training <br />team. <br />A dedicated account team, consisting of an Account Manager, Product Support <br />Specialist, and Digital Content Librarian. <br />Training is included at no cost, and can be provided both virtually and on site, in <br />person. <br />Access to on-demand training in the OverDrive Resource Center <br />(https://resources.overdrive.com/) which include brief hot-to videos, tutorials, and <br />in-depth webinars. <br />In-person training can be provided on topics related to Libby and/or Kanopy, <br />administrative purchasing tools, and other topics of interest. <br />Account Team is available by phone or email to support City staff with account <br />questions, technical issues, or questions regarding content curation, along with <br />any other needs City staff has. <br />City staff can also reach out via email at any time at support@overdrive.com. <br />City Staff can visit the help websites for Consultant’s services: help.libbyapp.com, <br />help.marketplace.overdrive.com, and help.kanopy.com. <br />City Customers have 24/7 access to help within the Libby and Kanopy apps. They <br />can also access help via the websites, help.libbyapp.com and help.kanopy.com. <br />Additionally, users can email for support at support@overdrive.com. <br />Customer support listed above shall be provided to the City free of charge. <br />Consultant will provide a monthly invoice to the City for Kanopy and Overdrive Advantage <br />usage. City will pay Consultant for services described above up to a not to exceed amount <br />of $150,000. <br />ATTY/AGR.2024.167/OverDrive, Inc. (Overdrive Kanopy 2024) (Page 15 of 15)