Agmt24 Peninsula Conflict Resolution Center

Browse Search

REV: 10-25-24 VR Page 11 of 13 EXHIBIT “A” SCOPE OF SERVICES AND FEE I. Community Mediation Services - $10,000 A. Consultation and Information Services Consultant will provide the information services on an as needed basis to the Redwood City Community, which services will be unlimited and free of charge. 1)Information and Referral: A resource person is available by telephone, to assist residents who have specific questions relating to a conflict. Through this conversation, the resident may clarify issues of concern, be given specific information about common practices related to landlord-tenant and community issues and receive a referral to an appropriate agency/resource. 2)Information and Conflict Assistance: A resource person assists and coaches the concerned caller to de-escalate feelings, clarify issues and underlying needs, develop possible solution options, and begin to design an approach to dispute resolution. 3)Promotion of Use of Conflict Resolution Services: A city associated with PCRC participates in PCRC's community outreach program designed to familiarize city staff, community service providers and the public with the use of non-adversarial conflict resolution services in a variety of conflict situations. This effort involves both program staff and volunteers in making presentations, developing press releases and media coverage and identifying referral points where community members can receive information about PCRC services. B. Conflict Resolution Services PCRC categorizes cases by “conflict type”. The conflict types “consumer/business” and workplace” will not be covered in the same way that other “conflict types” are under this contract. Consumer/business and Workplace cases will require an extra fee to be paid by the user. The following describes the range of services available in this category: 1)One Party Assistance: A resource person assists the caller to think through a conflict situation, including clarifying issues and interests of involved parties, exploring approaches to dealing with the situation and solution options and assisting with the selection of an approach to resolution. A follow-up call is arranged to determine the outcome, with the understanding that mediation would be the next step if the negotiation has been unsuccessful. (20 min or more) 2)Conciliation: Conciliation is the resolution of a conflict, through the intervention of a neutral third party, without the disputing parties coming together in a face-to-face mediation. A resource person works with a resident clarifying issues of concern, explaining approaches to seeking resolution, obtaining agreement by the party to ATTY/AGR.2024.207/Peninsula Conflict Resolution Center (FY24-25 Mediation Services) (Page 11 of 13)