Agmt25 Invoice Cloud, Inc. - Laserfiche WebLink

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REV: 03-27-25 MI o View 24-months billing and payment history, with PDF/HTML bill view o Ability to enroll or modify customer enrollment in AutoPay, Paperless, Pay by Text, or Recurring Scheduled Payments o Login as Account Owner o Re-send first email notifications, send on demand Pay by Text SMS o Compatible with POSPay to facilitate EMV transactions o View summary Email History with send dare and click through history o View Customer History, including CSR activity on account o Facilitate Password Reset User Permissions – The Biller Portal includes a table of permissions for each individual User, determined by the Biller’s System Administrator. Each permission is applied to a user ID on an individual basis to maximize flexibility. The system administrator can allow or disallow access to functions such as viewing data, creating reports, resending email notices, processing payments, credits or refunds, editing email templates and more. Since it is controlled by Biller administrator, changes can be made quickly on an as needed basis. Maintenance Window – InvoiceCloud provides the option to create maintenance windows, which are time spans in which users are not allowed to process transactions. If a payment attempt is made during an active maintenance window, the user will be redirected to a page with a message that the system is undergoing maintenance. Biller Portal users with sufficient permissions can manage maintenance window timing and messages as needed. This includes an option to apply a maintenance window to all customer-facing pages, when you need to go further than blocking new payment attempts and restrict all customer access to InvoiceCloud (bill search, login, browsing) during the time span provided. Two types of maintenance windows can be enabled: o Daily Maintenance Window – a recurring maintenance window that runs daily during a provided time span (from HH:MM to HH:MM). o Scheduled Maintenance Window – a continuous maintenance window that runs during a provided date range with start and end times (from DD/MM/YYYY at HH:MM to DD/MM/YYYY at HH:MM). 5. Reporting The reports listed below are standard in the Biller Portal. They do not require any customization and are available on demand. All reports can be scheduled by the user to be delivered by email with a CSV file download. Available reporting may vary, depending on your billing system integration method (batch vs real-time) or portal delivery method (InvoiceCloud direct vs Single Sign-On). Please note that by selecting “All Rows” in a report, the user can schedule it for email delivery. User can customize the report name and frequency. ATTY/AGR.2025.049/Invoice Cloud (Page 14 of 39)