Laserfiche WebLink
REV: 02-27-25 MI <br />electronic Check Transactions that are successfully processed prior to 5:00 p.m. ET on each <br />business banking day. Consultant makes no representation or warranty as to when funds <br />will be made available by City’s bank. <br />12.1.2.Support - Consultant shall provide City with payment processing related customer <br />service as needed. City shall timely report any problems encountered with the service. <br />Consultant shall promptly respond to each report problem based on its severity, the impact <br />on City’s operations and the effect on the service. Consultant shall either resolve the <br />problem or provide City with the information needed to enable the City to resolve it. <br />12.1.3.Transaction Errors - Consultant’s sole responsibility for any Transaction error or <br />reversed Transaction is to determine whether the result indicates a problem with <br />Consultant’s service and, if necessary, reprocess and resubmit the Transaction without <br />additional charge. In the event that a Transaction is reversed or refunded to any Customer of <br />City, for any reason, Consultant may offset such amount against funds remitted to City, or <br />invoice City for such amount, at Consultant’s discretion. City shall pay any such invoice <br />within 30 days of receipt. <br />12.1.4.Electronic Check Authorization - If City elects to accept electronic Checks as a form of <br />payment, the following subsections apply. For the purpose of this section, “checks” means <br />checks drawn on accounts held in the U.S. (“Check(s)”). <br />12.1.4.1.As part of the implementation plan, City shall select risk management controls <br />governing Check acceptance and assumes sole responsibility for the choice of <br />controls. <br />12.1.4.2.Consultant shall provide confirmation on a submitted ABA number as part of the <br />Service to assist City with the decision whether to accept a Check and shall route <br />accepted Checks. <br />12.1.4.3.City hereby authorizes Consultant to debit the City’s financial institution account <br />in the amount of any returned item that is received by Consultant. <br />12.1.5.City Responsibilities <br />12.1.5.1.As a condition to its receipt of Consultant’s Standard Payment Processing <br />Solution, City shall execute and deliver a payments services/merchant application <br />with Consultant’s Standard Payment Processing Solution vendor to establish City’s <br />merchant account for payments processing, and any and all applications, agreements, <br />certifications or other documents required by Networks or other third parties whose <br />consent or approval is necessary for the processing of Transactions. This includes <br />“Network” is an entity or association that operates, under a common service mark, a <br />system which permits participants to authorize, route, and settle Transactions among <br />themselves, including, for example, networks operated by VISA USA and Mastercard, <br />Inc., NYCE Corporation, American Express, and Discover. <br />ATTY/AGR.2025.034/HDL Software LLC (Business License Software and Services) (Page 21 of 25)