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REV: 03-25-25 MI <br />Section 2. eBusiness Service: Consultant will provide eBusiness Services including <br />presenting bills online and/or accepting and reporting payment transaction information to <br />facilitate ACH and/or credit card payments via web, SMS, or Bank Billpay (e-Lockbox). <br />A.General System Description <br />• Mobile-Ready Customer Engagement: all products are mobile compatible <br />out of the box, with no app store downloads required of customers. Powered <br />by Consultant's CCM platform, customer specific messaging and payment <br />reminders are delivered electronically. <br />•One-Time and Automatic Payments: allow customers to quickly make a <br />one-time payment, as well as sign up to have their payment account auto <br />debited with each billing cycle. <br />•Bill Notification and Presentment: notify customers via email when a new <br />bill is available, and securely deliver exact replica of printed documents to <br />customers' inbox or show online via the secure portal. <br />•PCI-Compliant Cloud Based Solution: electronic billing and payment related <br />products hosted in the cloud by Consultant in a secure PCI-Level 1 <br />compliant environment. <br />B.Data Transfer Processing <br />•City to transmit data to Consultant in an agreed upon format, using the Data <br />Transfer and Processing workflow described in Section 1. <br />•Data loaded into the eBusiness system is used to facilitate accurate <br />payments via Web, or Mobile. <br />C.Customer Enrollment and Bill Notification <br />•Data loaded into the system will be used to facilitate customer enrollment, <br />using two pieces of information specific to the customer bill. <br />•For enrolled customers, system will send a notification of the new bill <br />available via email. <br />•The system may optionally be configured to display a PDF replica of the bill <br />image. <br />D.Customer Payment and Reporting <br />• Customers can make payment via Web, and Mobile. <br />•Payments can be configured to allow Users to pay by bank account and/or <br />credit /debit card. <br />ATTY/AGR.2025/Amend. No.5/InfoSend, Inc. (Amendment No.4 with InfoSend, Inc.) (Page 5 of 7)