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REV: 03-25-25 MI <br />•All payments will be reported in a standard daily “lockbox” file. <br />Section 3. Support Description: Dedicated Account Manager to monitor and provide <br />support. <br />• Dedicated Support Staff for reviewing and responding to incoming issues. <br />• Multiple communication channels available for City preference: web support <br />ticketing tool, email, and phone. <br />•Proactive support initiated by Consultant staff when City data issues are detected <br />by Consultant Quality Control processes. <br />•Issues tracked via Consultant CRM tool, ensuring full resolution before the ticket <br />can be closed. <br />II.Fee Schedule <br />Consultant shall perform the Services outlined above on a task and material basis per the fee <br />schedule below. <br />Turnkey data processing, Bill Print & Mail <br />Service Fees <br />Regular Bills (per sheet)$0.0777 <br />Reminder Notices (per sheet)$0.0868 <br />Multiple Page Mailpiece Surcharge $0.3622 <br />Postage Pass Through <br />Materials <br />Paper Stock (per sheet)$0.0181 <br />Outgoing #10 Envelope $0.0255 <br />Return #9 Envelope $0.0224 <br />Outgoing Flat Envelope – used for <br />mail pieces with excess pages $0.1990 <br />Professional Services Fee $155.25 per hour <br />Address Updates $0.3622 per update <br />Print Image Archive $0.0103 per 12 months <br />Electronic Bill Presentment <br />Monthly Maintenance Fee $150.00 <br />ATTY/AGR.2025/Amend. No.5/InfoSend, Inc. (Amendment No.4 with InfoSend, Inc.) (Page 6 of 7)