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Page 31 <br />Exhibit C Core Services Performance and Reporting <br />Contractor agrees to meet the following performance measures and provide the following data <br />and reports. Reporting is a requirement of payment and delays in submission of reports may <br />result in a delay in payments to Contractor. Payment is contingent upon complete, accurate, <br />and timely reporting. <br />A. Performance Measures <br />Measure Target <br />1 Percent of individuals who request and receive <br />food either directly or through a referral to, or <br />enrollment in, a food program. <br />90% <br />2 Data Quality Error Rate in Core Service Agency <br />Performance Report. <br />Data <br />Element <br />Target <br />City <br />data <br />ZIP <br />data <br />3 Overall client/participant satisfaction: Percent of <br />survey respondents rating services as good or <br />better. <br />85% <br />4 For clients who receive financial assistance, <br />percent of those contacted who remain housed <br />six months after assistance <br />80% <br />5 Number of individuals served each fiscal year <br />(accessed via the Core Performance <br />Measurement Report). <br />7,000 <br />6 Number of households served each fiscal year <br />(accessed via the Core Performance <br />Measurement Report). <br />2,700 <br />B. Reports <br />1. Reports are due electronically to Chris Ratana (cratana@smcgov.org), or their <br />designee, in accordance with the table shown below. Contractor will provide: <br />a) A quarterly performance report that includes the following: <br />i. Results for all performance measures as described above; and <br />ii. A narrative on trends in services, needs, and performance, as well as <br />any changes to operations and/or funding sources; and <br />b) Emergency Financial Assistance (EFA) reports on a quarterly basis that <br />includes the following information: <br />i. Number of EFA requests received by city. <br />ii. Number of EFA applications: received, approved/paid, pending, <br />inactive, denied. <br />data <br />ZIPZIP <br />ATTY/AGR/2025.134/ CORE SERVICE AGENCY CONTRACT (SMC AND RWC) <br />REV: 06-04-25 VR Page 31 of 48 <br />6.L. - Page 34 of 51 <br />131