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Page 42 <br />IX. Access and Correction <br />In general, a Partner Agency must allow an individual to inspect and to have a copy of any PII <br />about the individual. A Partner Agency must offer to explain any information that the individual <br />may not understand. A Partner Agency must consider any request by an individual for correction <br />of inaccurate or incomplete PII pertaining to the individual. A Partner Agency is not required to <br />remove any information but may, in the alternative, mark information as inaccurate or <br />incomplete and may supplement it with additional information. <br />A Partner Agency may reserve the ability to rely on the following reasons for denying an <br />1) Information compiled in reasonable anticipation of litigation or comparable proceedings; <br />2) Information about another individual; <br />3) Information obtained under a promise of confidentiality (other than a promise from a <br />health care or homeless provider) if disclosure would reveal the source of the <br />information; or <br />4) Information, the disclosure of which would be reasonably likely to endanger the life or <br />physical safety of any individual. <br />A Partner Agency can reject repeated requests for access or correction. A Partner Agency that <br />the individual and must include documentation of the request and the reason for the denial as <br />part of the PII about the individual. <br />X. Contact for Questions or Grievance <br />If a client has a concern, question, or grievance about this Policy, a Partner Agency can provide <br />the contact information for the San Mateo County Human Services Agency Center on <br />Homelessness as listed below <br />San Mateo County Human Services Agency <br />ATTN: Center on Homelessness Clarity Data Officer <br />500 County Center <br />Redwood City, CA 94063 <br />650-802-7656 <br />HSA_Homeless_Programs@smcgov.org <br />XI. Partner Agency Confidentiality Agreements <br />Information obtained undInformation obtained under a promise of confidentiality (other than a promise from a er a promise of confidentiality (other than a promise from a <br />health care or homeless provider) if disclosure would reveal the source of the health care or homeless provider) if disclosure would reveal the source of the <br />ATTY/AGR/2025.134/ CORE SERVICE AGENCY CONTRACT (SMC AND RWC) <br />REV: 06-04-25 VR Page 42 of 48 <br />6.L. - Page 45 of 51 <br />142