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ELEMENT 11 – COMMUNICATION PROGRAM <br /> <br />Sewer System Management Plan Audit (Aug 2021-Aug 2024) Page 44 of 47 <br />RESILIENCE <br />WDR RECOMMENDATION <br />To measure effec[veness and ensure alignment with available industry standard guidance, the City <br />should check/verify the following data for inclusion in its next required SSMP update: <br />q Maintain a consistent presence in the service area by aIending community events or <br />issuing periodic newsleIers or other communica[ons to the public. <br />q Make it clear and easy for the public to contact the agency. <br />FINDINGS (Element 11: WDR Viola<ons/Areas of Concern Evalua<on) <br />1. FAILURE TO DEVELOP AND IMPLEMENT A PUBLIC COMMUNICATION PROGRAM, ESPECIALLY DURING <br />EMERGENCIES. <br />þ Viola[ons: No <br />þ Areas of Concern: No <br />WDR RECOMMENDATION <br />q Improve narra[on in 2025 SSMP Update <br />2. FAILURE TO SOLICIT INPUT ON SEWER SYSTEM MANAGEMENT PLAN CONTENT. <br />þ Viola[ons: No <br />þ Areas of Concern: No <br />3. FAILURE TO COMMUNICATE WITH OWNERS/OPERATORS OF SEWER SYSTEM(S) CONNECTED TO THE SEWER <br />SYSTEM. <br />þ Viola[ons: No <br />þ Areas of Concern: No <br />ATTY/RESO.0077/CC RESO SEWER SYSTEM MANAGEMENT PLAN - EXHIBIT A <br />REV: 07-14-25 LF <br /> <br />Page 214 of 317