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OPERATION AND MAINTENANCE PROGRAM © 2025 Fischer Compliance, LLC. All rights reserved. Sewer System Management Plan licensed for Redwood City use only Page 29 of 59 4.3. Training WDR REQUIREMENTS Att. D-4.3 (pg. D-5) “In-house and external training provided on a regular basis for sanitary sewer system operations and maintenance staff and contractors. The training must cover: • The requirements of this General Order; • The Enrollee’s Spill Emergency Response Plan procedures and practice drills; • Skilled estimation of spill volume for field operators; and • Electronic CIWQS reporting procedures for staff submitting data.” COMPLIANCE The City’s training program covers numerous areas involving or associated with sewer collection systems and serves to develop and maintain highly qualified, knowledgeable, and capable staff. This training is provided through a variety of modes (self-study, seminars, conferences, on-the-job, etc.) and begins with the first day on the job and continues regularly thereafter. All City employees working in the Wastewater Division are required to obtain California Water Environment Association (CWEA) Collection System Maintenance certification. Staff who respond to customer service calls, including sewage spills, receive annual training on the WDR regulations, the SSMP, the Spill Emergency Response Plan, and CIWQS reporting procedures. This training is part classroom and part hands-on exercises and includes drills for responding to spill events. Topics include containment, restoring flow, spill volume estimation, volume recovered, spill start time estimations, clean up and completing the spill event data collection forms. The annual refresher training includes at least one hands-on drill to test response crews on the major spill response activities, including: initial response, safety responses, containment, mitigation, clean-up, volume estimated (both spilled and recovered), sewage sampling and testing, reporting and documentation, and record keeping requirements. Additional supplemental trainings include bypass training and emergency equipment training. The City has developed a document titled Spill Response Requirements for Contracted Services for contract service personnel who perform work for the City. This document is included in service agreements, discussed during pre-job meetings, and m ust be kept on-site. Contractors are required to sign the document to signify they understand the requirements. The Contract Service personnel are required to: • Immediately notify the Public Works Services Department of any sewage spill they encounter; • Make attempts to contain the spill or prevent sewage from reaching surface water or a drainage system; • Cordon off the area to keep the public safe; • Provide photo/video documentation; and • Remain onsite until City staff arrives and relieves them. Although not a requirement of the WDR, the City is dedicated to providing a properly trained, safe, and professional work force to operate and maintain the City’s sanitary sewer collection system. The Wastewater Division has bi-weekly safety training covering various topics such as tractor/loading and backhoe, confined spaces, forklift operation, shoring, First aid/CPR, fire extinguisher, and work zone/traffic control. ATTY/RESO.0077/CC RESO SEWER SYSTEM MANAGEMENT PLAN - EXHIBIT A REV: 07-14-25 LF Page 36 of 317