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COMMUNICATION PROGRAM © 2025 Fischer Compliance, LLC. All rights reserved. Sewer System Management Plan licensed for Redwood City use only Page 57 of 59 11. Communication Program WDR REQUIREMENTS Attachment D-11 (pg. D-10) “The Plan must include procedures for the Enrollee to communicate with: • The public for: • Spills and discharges resulting in closures of public areas, or that enter a source of drinking water; and • The development, implementation, and update of its Plan, including opportunities for public input to Plan implementation and updates. • Owners/operators of systems that connect into the Enrollee’s system, including satellite systems, for: • System operation, maintenance, and capital improvement-related activities.” COMPLIANCE When the City experiences a spill, staff follow standard procedures to secure the affected area and keep the public away. This is generally done using barricades, cones and caution tape. Should the City experience a spill that may require closure of public areas or enter a source drinking of water, signs will be immediately placed indicating the issue and providing contact information. Staff will remain on site to provide an additional safety factor until appropriate authorities respond and direct otherwise. In all cases, the City will follow the advice of higher authorities, such as the local environmental health department and other regulatory authorities. The City communicates with the public on the development, implementation, and performance of the SSMP through public meetings with the City Council. Any significant changes to sewer management policies or programs are often brought before the City’s Utilities Subcommittee for review before being presented to the City Council. Both Utilities Subcommittee and City Council meetings are open to the public and announced on the City’s website. In addition to public meetings with the Utilities Subcommittee and City Council, the City’s website provides the public with information regarding the sewer services provided by the City and how customers can reduce sewer spills and backups. This information can be found on-line at https://www.redwoodcity.org/departments/public-works/sewer. The City’s website also provides two direct means for the public to interact with the City. One is by using the “myRWC” desktop and mobile application, which enables the public to report issues to City staff or request a service online. The second is by using the “Contact Us” list that provides contact information for the Public Works Services Department. The City also maintains a “Redwood City Community GIS”. This publicly accessible database provides information about City projects (including relevant contact information) and can be found on-line at https://webgis.redwoodcity.org/community/. The City has agreements with six satellite sewer systems to allow wastewater from those agencies to flow through the Redwood City collection system to the SVCW treatment facilities. Five of the satellite systems are under the jurisdiction of the County of San Mateo, and one is under the jurisdiction of the Town of Woodside. The City maintains contacts at both agencies to communicate on an as-needed basis regarding spill emergency response and other coordination topics. The City also maintains contacts with member ATTY/RESO.0077/CC RESO SEWER SYSTEM MANAGEMENT PLAN - EXHIBIT A REV: 07-14-25 LF Page 64 of 317