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COMMUNICATION STYLES <br />Mary Sharp Emerson – Harvard Professional & Executive Development (excerpt) <br /> <br />Your communication style can have a tremendous impact — positive or negative — on <br />your ability to lead teams and organizations. Developing the ability to adapt your style to <br />meet the needs of your team will help to create a positive workplace culture that <br />motivates your team to work together for common goals. <br />Once you understand your own communication style, you can begin to assess — and <br />help your team members assess—their communication styles. <br />This knowledge will help you — and your team — develop flexible communication <br />techniques to improve how you communicate with your team and how your team <br />communicates with each other. <br />People are more complex than any typology or framework. While we can divide <br />communication styles into four types, most people don’t fit 100 percent into one <br />particular category. <br />Still, a framework can be a useful way to assess your own style, and it offers a useful <br />tool to discuss communication tactics with your team. <br />Here’s an overview of the four different styles of communication, and what they mean <br />for your workplace: <br />Direct <br />The direct (analytical or dominant) communicator prefers direct, no-frills communication, <br />backed by hard facts. They are highly focused on the end result and are generally risk <br />tolerant. <br />What you should know: Direct communicators can be intense and very blunt. They lack <br />subtlety and are uncomfortable with ambiguity. They are more likely to give commands <br />than make polite requests. They struggle with small talk and emotional decision-making. <br />When working with a direct communicator: it’s most effective to be clear and concise <br />and avoid unnecessary details. While dominant communicators must continually work <br />on patience and sensitivity, co-workers should try to avoid taking their bluntness and <br />lack of subtlety as personal criticism. <br /> <br /> <br />4.A. - Page 6 of 21 <br />8