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Functional <br />The functional communicator (conscientious, sometimes also called analytical) likes <br />process, precision, and details. They analyze a project or problem from multiple <br />perspectives to ensure that every possible angle has been considered. <br />What you should know: Functional communicators enjoy learning and demonstrating <br />new skills. They thrive in environments with clear expectations, firm deadlines, and the <br />opportunity to work independently. <br />When working with a functional communicator: expect them to ask many questions <br />before they feel comfortable moving forward. They may struggle with “big picture” <br />thinking if they feel it’s not well thought-out. Like the direct communicator, they are <br />uncomfortable with small talk and emotional decision-making. <br />Collaborative <br />Collaborative communicators are sometimes called harmonizers (also steady or <br />intuitive). They are focused on people over end results. Their goal is to find solutions <br />that work for everyone. <br />What you should know: Collaborative communicators work best in an environment that <br />prioritizes cooperation, loyalty, and stability. They are great at thinking about the big <br />picture but can struggle with decision-making. They may not feel comfortable moving <br />forward until everyone on the team has had a chance to provide input. <br />When working with a collaborative communicator: ensure that you listen before issuing <br />directives; they will resist being told what to do if they feel their perspective has not <br />been heard. Because they can, at times, struggle keeping track of small details, <br />managers and co-workers should be prepared for multiple follow-up conversations <br />throughout a project to help harmonizers make decisions and stay on track. <br />Influencer <br />The classic “people person”, the influencer (personal or expressive communicator) <br />believes that the emotional connections among team members bring success. They <br />focus on building interpersonal relationships and are great collaborators. <br />What you should know: Influencers are more focused on “the why” than “the how” and <br />are excellent visionaries. They prefer informal discussions to formal meetings, and enjoy <br />friendly small talk among team members. They are very comfortable expressing their <br />feelings and navigating emotional decision-making. <br />4.A. - Page 7 of 21 <br />9