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•180 total calls <br />–98 turned into cases <br />•79 cases resulted in counseling <br />•10 cases were conciliated <br />•3 cases referred to outside organizations <br />–82 were information and referral calls only <br />–80% of calls were from tenants <br />–Issues included eviction/termination inquiries, maintenance and <br />habitability issues, non-payment of rent issues, rent increase questions, <br />and other issues <br />32 <br />Tenant and Landlord Counseling Services <br />Project Annual Report