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REV: 11-26-25 LF <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />Scope of Services: <br />Contractor shall provide HVAC control system maintenance services for City facilities with <br />Trane control systems on an as-needed basis at the request of the Public Works Facilities <br />Superintendent or their designee. Contractor shall provide preferential service to the City <br />over non-contract customers. Written reports shall be provided to the City following each <br />preventative maintenance or emergency response call. <br />Preventative Maintenance performed by Contractor shall include: <br />•System component check-out and verification <br />•System sensor calibration in critical applications <br />•Direct training and orientation or refreshers <br />•Program changes and adjustments that are required for the buildings to operate at <br />peak efficiency or requests from the City <br />•Database back up <br />•Troubleshoot and diagnose control system failures <br />24‐Hour Emergency Response: <br />•Contractor shall maintain a 24-hour emergency answering service for City. <br />Services shall be available 7 days a week, 365 days per year. <br />•Contractor shall contact City’s representative within 2 hours of the emergency <br />request to create a response plan. <br />•Where applicable, remote online service will be attempted if the site is set up with <br />modem capability. If remote online service cannot be performed, a technician will <br />be dispatched to the site upon City’s authorization. <br />Emergency Phone Number for 24/7 Support is: (408) 481-3700. <br />ATTY/AGR.2025.328/Pacific Coast Sales, Inc. dba Pacific Coast Trane Controls (Page 11 of 13)