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<br />EXHIBIT A <br />SCOPE OF WORK <br />a. Setup <br />a.1 Meters. Agency provides Waterfluence with water meter information including customer, service address, <br />identification numbers, use type (e.g., irrigation), and source type (e.g., potable or recycled). Waterfluence organizes <br />meters into sites as sites can be served by multiple meters. <br />a.2 Water Use. Agency provides Waterfluence with at least one year of historical water use for each meter from billing <br />records. Waterfluence collects water prices. <br />a.3 Dedicated Irrigation Meter (DIM) Budgets. For sites with DIMs, Waterfluence creates a landscape water budget <br />based on site-specific characteristics and real-time weather. Waterfluence creates digital landscape maps based on <br />recent aerial imagery with polygons measuring the square footage of irrigated turf, irrigated shrubs/trees, and water <br />features. Waterfluence obtains daily weather data from a local source. <br />a.4 Indoor Budgets. For sites including indoor water meters, Waterfluence creates indoor water budgets benchmarked to <br />historical norms. <br />a.5 Mixed Use Meter (MUM) Budgets. For sites with MUM, Waterfluence creates budgets based on combining DIM and <br />Indoor budget components. <br />a.6 Hourly Water Data. If available, Waterfluence integrates with advanced metering infrastructure (AMI) systems to <br />process and display hourly/minute water data on its website. Waterfluence AMI features include hourly and daily <br />charts, leak notifications, and irrigation-centric insights related to day spikes, days-per-week of irrigation, and daytime <br />irrigation. <br />a.7 Agency Website Access. Agency staff get online access at www.waterfluence.com to interact with detailed water <br />information about their participating sites. <br />a.8 Stakeholder Website Access. Water account holders get online access at www.waterfluence.com to interact with <br />their water information. Waterfluence uses multiple tactics to onboard account holders by leveraging: 1) Agency <br />billing information, 2) account holders already participating in Waterfluence, and 3) the landscape contractor <br />community. For sites without a known account holder, Waterfluence prints and mails a packet with an introduction <br />letter and an initial Water Use Report to encourage online participation. <br />b. Annual Subscription <br />b.1 Ongoing Water Billig Information. At the beginning of each month, Agency forwards Waterfluence a digital file with <br />current account holder information and the previous month’s billed water use for meters in the program. <br />Waterfluence appends new water records to its database and generates updated water budgets. Waterfluence <br />checks for and updates account holder information; outreach to new account holders follows the setup process. <br />b.2 Stakeholder Notifications. Waterfluence sends monthly email notifications to online site stakeholders after new <br />water use is posted for viewing. Account holders can authorize additional stakeholders such as HOA board members <br />and landscape contractors to access their sites’ information online. Waterfluence investigates email bounce backs <br />for replacements. If hourly water data is available, Waterfluence emails automated alerts when hourly water use <br />exceeds specified thresholds (e.g., continuous use for over 48 hours). <br />b.3 Stakeholder Support. Waterfluence provides customer service to all users via website messages, email, webinars, <br />and toll-free telephone number. Stakeholders are encouraged to modify their site maps online to keep them accurate <br />and in conformance with Waterfluence mapping guidelines. <br />b.4 Website Maintenance. Waterfluence continuously maintains all features and security of its website.