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City of Mountain View <br />Bid No. R251048 Page 54 <br /> <br /> <br /> <br />Invoices also include a code for each binding type. Books with library binding, for example, might <br />have notation LIB after the title. <br /> <br />EDI Invoicing <br />We provide EDI invoicing for Sierra and support daily or weekly summary invoices. For customers <br />opting to receive electronic invoices, Ingram places electronic invoice files on the Ingram FTP for <br />customer retrieval. E-invoices streamline workflow and greatly increase efficiency, but we can <br />continue to provide paper invoices to electronic invoice customers. <br /> <br />ipage® Invoices <br />Customers can access their invoices online via ipage® our web-based selection, ordering, and <br />account management tool. With ipage, you can view and print invoices on demand as soon as <br />they appear in ipage. <br /> <br />Partial Invoices <br />ipage® indicates partial invoices with an asterisk after the Ingram Reference Number. <br />Outstanding invoices appear under Open Invoices. You can access an original invoice by searching <br />using the same reference number under Closed Invoices. <br /> <br /> <br />Claims/Returns <br />Ingram’s returns policies provide prompt and efficient resolution for reporting and returning <br />materials. A return authorization number is not required, though, in some cases as indicated <br />below, we ask that you report returns to Ingram in advance. Ingram cannot accept return of any <br />product we do not stock or did not provide. <br /> <br />Hassle Free Returns <br />Libraries can return any unprocessed materials, including items the Library mistakenly ordered, <br />as a “Hassle-Free” return, for up to 60 days after the invoice date. <br />x The library should include a copy of the Hassle-Free Returns form (found on the back of <br />packing slip or printed from ipage) in each carton shipped to Ingram. <br />x Ingram will not charge a restocking fee for items returned in accordance with our <br />Hassle-Free Returns Policy. Beyond the 60-day window, we may charge a restocking fee. <br /> <br />Processed Materials <br />Items with cataloging or processing per Library’s specifications are no longer in resalable <br />condition and, therefore, are non-returnable, except due to Ingram error. <br /> <br />Non-Returnable Materials <br />Each publisher decides whether their product is non-returnable. Publishers determine this on a <br />product-by-product or binding-by-binding basis, or as items go out of print, and non-returnable <br />items are indicated on ipage. <br />    <br />   <br />ATTY/AGR.2025.331/Ingram Book Group LLC (Ingram 2025) (Page 16 of 30)