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UKG Opp-694223_SVC; SOW terms expire if Order not executed by 09/30/25 UKG Statement of Work for REDWOOD CITY FIRE This Statement of Work (SOW) outlines the scope of services to be provided by UKG for the Professional Service(s) in the corresponding Order and is subject to the terms and conditions set forth in the UKG Master Services Agreement (MSA) or such other existing underlying agreement between Parties. The scope of services described herein are fixed price and subject to the same terms and conditions as the corresponding Order. Unless otherwise defined herein, words and expressions defined in the Order shall have the same meaning in this Statement of Work. In the event of a conflict or discrepancy between the terms in this SOW and the MSA, the MSA shall prevail. 1. Professional Services in Scope The Customer has engaged UKG to provide the following Professional Services: Service Description Purpose This SOW provides for a move from UKG TeleStaff to the Google Cloud Platform. If applicable, a Version Upgrade will be performed to align to the current Cloud version . Phase 1: Migration to UKG Telestaff Cloud UKG will provide: x Introduction call x Cloud overview call x Installation of UKG TeleStaff Cloud (1) PROD and (1) DEV x System overview call x Testing support x Go-live support Only those Customizations explicitly defined as Phase 2 of this SOW (if applicable) will be migrated. Phase 1: Authentication UKG will configure and test Multi-Factor Authentication (MFA) 2. Service Parameters The following parameters provide an additional set of considerations as it applies to the Project and Professional Services described in this document: Item Parameters Project Assumptions x The target duration for Phase 1 of this project is 8 working weeks. x All services will be delivered remotely. x Customer is responsible for migration of the database to MS SQL prior to the move to the Cloud if database is not currently MS SQL. x Move to the Cloud does not include customizations, configuration changes, new features or functionality, other than what is required to facilitate the move to the Cloud. x Customer is responsible for testing the cloud database, not to exceed a (4) week time period and should mimic current end to end persona-based tasks. x The project will be closed after eight weeks if customer testing stalls and forward progress toward go live on the cloud database ceases. Scope Changes and Pricing •Any stated project duration is for guidance only and expected to be as set out in this SOW based upon UKG’s experience with UKG customers andௗsolutions. Scope changes are subject to review and may impact the project duration and cost. If additional work beyond the initial scope of this SOW is needed, a separate Service Request will be required. •If the Customer requires services not specified in this SOW, those services will be scoped based upon complexity and billed at the then current rate. •UKG will not be responsible for troubleshooting Subscription Service(s), interfaces or hardware not provided by UKG. •UKG’s quoted pricing does not include customization to the Subscription Service(s). A customization is defined as any system change that extends the Subscription Service(s) beyond what is provided by the delivered Subscription Service(s). Additional fees will apply if customization is required. Annual maintenance fees apply to all customizations. These fees are 15% of the cost of the customization. •UKG’s quoted pricing does not include the Excluded Items set out in this SOW REV: 01-16-26 MI ATTY/AGR.2026.009/UKG Kronos LLC (UKG Telestaff transition to Cloud) (Page 23 of 24)