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UKG Opp-694223_SVC; SOW terms expire if Order not executed by 09/30/25 Item Parameters Customer Tasks and Communication x Both UKG and the Customer’s project team will complete assigned tasks by mutually agreed upon due dates as set forth in the project plan. UKG will not be responsible for delays caused by the Customer’s failure to provide adequate resources for the project or complete tasks promptly. x UKG will communicate with the Customer’s project manager, the appointed point of contact for Customer on this project. The Customer’s project manager will be responsible for all communications and project management among all Customer parties (staff, vendors, consultants) and for the e scalation and resolution of any issues for the Customer. x All project tasks are completed through UKG’s remote deployment model unless otherwise mutually agreed to in advance or via an authorized service request or work order. Travel expenses are not included and will be invoiced separately as incurred. 3. Service Requests Requests for changes to this SOW, additional scope, or activities outside of this planned project scope must be submitted to th e UKG project manager in writing or in the form of an electronic service request. The following excluded items are considered out of scope and will require a service request (“Excluded Items”): x Material changes in the defined scope or effort x Material changes in the number or type of work items to meet the defined scope of effort x Changes to the project remote delivery model x Changes to the project duration UKG will estimate the time and costs needed to implement the change and its impact on the project's delivery. UKG will perform the requested work once the service request has been completed and signed by the Customer. REV: 01-16-26 MI ATTY/AGR.2026.009/UKG Kronos LLC (UKG Telestaff transition to Cloud) (Page 24 of 24)