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REV: 01-28-26 VR <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />Contractor shall provide the following services: <br />1. SCOPE OF SERVICES <br />A. Case Management <br />i. Provide intensive case management and maintain regular contact and follow up to <br />help clients transition into shelter and/or housing including exploring all housing <br />options (hotel respite, apartments, rented rooms, shared housing, family reunification, <br />etc.) that may be of interest to the client(s). <br />ii. Case manager will utilize a client-centered approach and trauma informed care to <br />assist clients with rapidly and sustainably exiting homelessness. <br />iii. Case manager will work with clients, determine their housing plan, review budget and <br />resources, help move the clients towards their goals and work regularly with the clients <br />throughout the duration of the program. <br />iv. Support clients to stabilize in housing, and connect them to community and <br />mainstream services and supports if needed. <br />v. Connect clients to other city-administered programs, including hotel respite and <br />housing subsidies, and coordinate with the Fair Oaks Community Center and other <br />system partners to align housing and service access. <br />vi. Maintain knowledge of eligibility and referral/application processes for a wide range of <br />housing programs and supportive services. <br />vii. Provide warm hand-off to shelter case manager when client transitions into shelter. <br />viii. Case management and housing plans may include strategies for out-of-county <br />solutions. <br />B. Street Outreach and Rapid Response <br />i. Conduct regular and ongoing outreach to designated ERF-4-L areas where <br />unsheltered homeless people live. Consultant will conduct outreach services at each <br />ERF-4-L site at the frequency requested by City staff, which will vary over the term of <br />the contract based on the numbers of and engagement status of the residents of each <br />encampment. <br />ii. Provide supplies or other items to build rapport with clients. <br />iii. Conduct rapid response outreach and engagement within eight (8) business hours of <br />the request and maintain documentation of all inquiries and responses. Respond to <br />and receive rapid response requests from the Dispatcher and via all referral processes <br />developed by the San Mateo County Human Services Agency (HSA), including the <br />Homeless Outreach and Mobile Engagement (HOME) App and any additional <br />processes developed by HSA. <br />ATTY/AGR.2026.020/LifeMoves (Encampment Outreach) (Page 11 of 19)