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City of Mountain View <br />Bid No. R251048 Page 58 <br /> <br /> <br /> <br />EDI Support Specialists assist with the setup of your EDI connection with ingram so that you can <br />submit orders, receive purchase order acknowledgements/invoices, and use ASN via electronic <br />data interchange, where applicable. These specialists also ensure your enriched data elements <br />(grids) are added into ipage and complete the initial Custom MARC mapping for any on-order <br />record needs. <br /> <br />After we establish your accounts, your Client Integration Specialist applies your contract specific <br />terms and discounts to your accounts within our internal billing and order management system. <br />The Bids and Contracts team runs a detailed report to verify that all accounts match the terms of <br />the contract, including discounts, freight, processing and cataloging prices, and payment terms. <br /> <br /> <br />Can fees for vendor preprocessing and cataloging be billed separately from products/materials <br />invoicing? <br />Yes. Ingram can invoice for cataloging and processing on the same invoice on which materials <br />appear, or on a separate invoice, per your request. If billed on the same invoice, cataloging and <br />processing charges appear as aggregate costs (not per-title costs) in separate line items per <br />cataloging/processing component. <br /> <br /> <br />Describe your backorder process <br />After receiving an order, we ship all titles currently in stock. We then place on backorder (for the <br />length of time you specify) any remaining titles we typically carry. At the end of the backorder <br />period, all unfilled titles automatically cancel, except for titles Not Yet Received from the <br />publisher. <br /> <br />One of the parameters set at the account level is Backorder Cancellation Date. This refers to the <br />number of days to allow a backorder to fill before cancelling. For titles not yet published, the <br />Library has a choice to have these items either cancel at the end of the account’s established <br />backorder period, or for the backorder period to begin only after Ingram first receives the title <br />after publication. The first option may result in a lower fill rate. <br /> <br />We recommend the Library set this cancellation date to be the same on their automation system <br />so that backorders cancel at the same time automatically. It is up to the local automation system <br />to delete any bibliographic records associated with order records for materials ultimately <br />cancelled. <br /> <br /> <br /> <br /> <br /> <br />    <br />   <br />ATTY/AGR.2025.331/Ingram Book Group LLC (Ingram 2025) (Page 20 of 30)