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REV: 04-07-24 LF <br />Core Software Modules <br />MODULE DESCRIPTION INCLUDED <br />Application Intake & <br />Management <br />Electronic application forms capturing household composition, <br />income sources, special circumstances qualifications, and contact <br />information. Supports document upload with automatic file <br />validation and secure encrypted storage. Applications <br />automatically routed to staff queues based on configurable <br />business rules. <br />Yes <br />Income Verification & <br />Calculation Engine <br />Pre-configured Area Median Income (AMI) thresholds by <br />household size, updated based on HUD or local data sources. <br />Structured review checklists, multi-source income calculation for <br />80% AMI eligibility, household size adjustments, and audit-trailed <br />eligibility determinations. <br />Yes <br />Relocation Assistance <br />Determination <br />Automatic calculation of relocation assistance amounts (3 or 4 <br />months of Fair Market Rent) based on income eligibility and <br />special circumstances. Configurable FMR data, determination <br />notice generation, and payment authorization documentation. <br />Yes <br />Notice Tracking & <br />Communication <br />Timestamped notice tracking with delivery confirmation and <br />complete audit trails. Automated email notifications for status <br />changes, required actions, and deadlines. Comprehensive <br />communication log per case. <br />Yes <br />Appeals Processing Electronic appeal filing, separate appeal workflows, additional <br />documentation capture, review timeline tracking, and complete <br />records of appeal outcomes. <br />Yes <br />Document Management Encrypted document storage at rest, staff annotation tools, <br />document flagging, document package generation, version control, <br />and configurable retention schedules. <br />Yes <br />Custom Forms & Notices <br />Builder <br />Intuitive forms designer for staff to create, modify, and manage <br />required forms and notice templates without technical expertise. <br />Accommodates ordinance changes and process refinements. <br />Yes <br />Reporting & Analytics Comprehensive analytics dashboards with pre-built reports: <br />applications received, approval/denial rates, relocation payments <br />by amount and reason, landlord/property tracking, demographic <br />analysis, processing times, appeal outcomes. Standard format data <br />export. <br />Yes <br />Payment Processing <br />(Stripe) <br />Integrated payment processing via Stripe for relocation assistance <br />disbursements, landlord fee collection, and City-administered <br />payments. PCI-DSS compliant with full transaction audit trails, <br />automated receipt generation, and reconciliation reporting. <br />Optional <br />OCR & Scanned <br />Document Processing <br />Optical Character Recognition for extracting text and data from <br />scanned documents including income statements, lease <br />agreements, and identification documents. Auto-population of <br />application fields from scanned sources. <br />Yes <br />City GIS Software <br />Integration <br />API-based integration with existing City GIS systems for <br />property/parcel lookup, mapping, and address validation. <br />Yes <br />ATTY/AGR.2026.096/TBD (Relocation Assistance Software) (Page 17 of 33)