Agmt26 Axon Amendment No. 1 - Laserfiche WebLink

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Page 7 of 12 SERVICE PROCESS To submit a claim under Skydio Care, please email us at help@skydio.com or submit a claim via our Skydio Care Submission Form. Your initial claim submission must specify the following information: your name, your original sales receipt or order number for your purchase of your Skydio drone and Skydio Care, and whether or not your claim is being made under Skydio Care or the Limited Warranty. Skydio reserves the sole right to make a determination regarding whether your claim qualifies under Skydio Care and/or the Limited Warranty, or whether your claim does not qualify under either. Our Customer Success team will be in touch with you within a few business days of your claim submission to further discuss your claim with you and process next steps including but not limited to processing your Replacement Drone or Lost Drone payment in the amount specified in your Skydio Care package, as applicable. In order to process your claim, Skydio may require that you submit certain information, including but not limited to product serial number, product log files, flight logs, flight operations data, flight environment and location data. Your failure to submit requested information may result in denial of your claim. For Replacement Drones under the S2+ Skydio Care One (1) Year package or the S2+ Skydio Care Two (2) Year package: After receipt of payment from you, Skydio will provide you with packaging and shipping instructions to return the Covered Drone to Skydio. It is your obligation to package and ship the Covered Drone safely and in accordance with Skydio’s instructions as well as applicable laws and regulations. After Skydio receives the Covered Drone from you, Skydio will ship a Replacement Drone back to you within seven (7) business days. After receiving the Covered Drone from you, Skydio may determine that the Covered Drone did not suffer damage that is covered by Skydio Care and reserves the right to request that you ship the Replacement Drone back to Skydio in exchange for the Covered Drone or to charge you the full cost of the Replacement Drone as well as shipping and restocking fees. For Replacement Drones under the S2+ Skydio Care Enterprise Two (2) Year package or under the X2E Skydio Care Enterprise One (1) Year and Three (3) Year packages: After receipt of a claim submission from you, Skydio will immediately provide you with a Replacement Drone within two (2) business days. Skydio will also provide you with packaging and shipping instructions to return the Covered Drone to Skydio and make any required payments to Skydio within fourteen (14) days of your claim submission. It is your obligation to package and ship the Covered Drone safely and in accordance with Skydio’s instructions as well as applicable laws and regulations. If the Covered Drone is not shipped back to Skydio and/or the required payment is not received within fourteen (14) days of your claim submission, Skydio reserves the right to bill you for the full cost of the Replacement Drone and/or to terminate your coverage under Skydio Care. After receiving the Covered Drone from you, Skydio may determine that the Covered Drone did not suffer damage that is covered by Skydio Care and reserves the right to request that you to ship the Replacement Drone back to Skydio in exchange for the Covered Drone or to charge you the full cost of the Replacement Drone as well as shipping and restocking fees. Regardless of your Skydio Care package, before sending a Covered Drone to Skydio in accordance with the Skydio Care service process, it is recommended that you remove the media card and make a backup of all media content from the Product. When Skydio receives ATTY/AGR.2026/Amend. No.1/Axon Enterprise, Inc. (Axon Purchase Agreement Amendment) (Page 37 of 69)