Agmt26 Axon Amendment No. 1 - Laserfiche WebLink

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Page 8 of 11 2.1 Annual Maintenance. The Services include annual preventative maintenance performed once every twelve (12) months after the Delivery Date and may include, without limitation, the following: physical inspection; diagnostics; surface and camera cleaning; replacement of intake filters, belt dampers, and chargers; tightening of platform hinges and other components; re-clamping the user-panel magnet; and a functional check flight. Skydio may subcontract any portion of the Services at its sole discretion. 2.2 Subcomponent Failures. If a subcomponent malfunction or failure is confirmed through diagnostics during an annual maintenance visit or through customer-initiated tickets outside such visit, Skydio may, at its sole discretion, repair or replace the Field- Replaceable Unit (FRU) containing the subcomponent, using new or refurbished functionally equivalent parts. The Service Fee covers replacement parts (excluding aircraft consumables, including but not limited to propellers and batteries), shipping and handling, and labor and travel to perform the Services at the Site. 2.3 Performance of Services. Skydio will use commercially reasonable efforts to perform and schedule the Services based on issue severity, Site access, safety, and replacement-part availability, but these Dock Terms are not a service-level agreement and do not guarantee uptime or response or repair times unless expressly stated in an applicable written agreement. Skydio may, at its sole discretion, use commercially reasonable efforts to expedite Services for a nonoperational Dock System but makes no commitment, warranty, or guarantee that expedited Services will be available. Skydio may reschedule or suspend the Services if the Site is inaccessible, unsafe, noncompliant with Skydio Guidelines and/or laws and regulations, or if environmental conditions prevent safe provision of the Services. 2.4 Suspension or Termination by Skydio. Skydio may suspend or terminate the Services for commercially reasonable reasons including but not limited to: safety risks; fraudulent or abusive Customer claims; repeated failure to follow these Dock Terms or any Skydio Guidelines; nonpayment of the Service Fee or other fees or costs; Site inaccessibility or issues; violations of laws, regulations, or sanctions restrictions; or refusal to return FRUs required to close an RMA. Upon termination, all unpaid amounts owed by Customer to Skydio become immediately due. 3. Customer Responsibilities Customer is solely responsible for: Promptly contacting Skydio Support to schedule the Services and completing remote diagnostics and troubleshooting before the Services are performed. ATTY/AGR.2026/Amend. No.1/Axon Enterprise, Inc. (Axon Purchase Agreement Amendment) (Page 61 of 69)