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Relocation Impact Memorandum Page 5 of 5 Additional Program Information Title VI – The City’s Non-Discrimination Policy Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color or national origin be excluded from, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Presidential Executive Order 12898 addresses environmental justice in minority and low-income populations. Presidential Executive Order 13166 addresses services to those individuals with limited English proficiency. Any person who believes that they have been excluded from, denied the benefits of, or been subjected to discrimination may file a written complaint with the City. Federal and state law requires that complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident. To request additional information on the City’s non-discrimination obligations or to file a Title VI Complaint, please call the City’s Customer Service Department at (650)780-7000. Should language assistance be required, it will be provided at no cost. A Relocation Advisor can arrange assistance for language assistance upon request. Claim Processing and Distribution of Payments All claims for payment are to be filed through a Relocation Advisor. The Relocation Advisor will assist in completing claim forms, will notify occupants of the documentation needed in order to file the claim, and will inspect the displacement and replacement properties as needed. Each claim will be submitted to the City along with documentation for review and processing. All claims filed with the City shall be submitted within 18 months of the later of (1) the date on which the claimant receives final payment for the real property or, (2) the date on which the property is vacated. Once a fully documented and complete claim is submitted to the City, if approved, a check should be available within 60 days. Checks will be delivered to the claimant or claimant’s designee. Advance payments may be provided, on a case-by-case basis, when a later payment would result in financial hardship to the business. Appeal and Grievance Process The Uniform Act provides that a person may file a written appeal to the City if the person believes that the City has failed to properly determine the person’s eligibility for, or the amount of a payment authorized, under the URA or CRAL. If an individual is dissatisfied, the person (Appellant) may submit a letter to the City within 90 days of the claim being rejected, stating all of the relevant facts and the reasons the person believes the claim should be paid or adjusted. The City will consider a written appeal regardless of form. A full description of the appeal process is attached in Appendix D. Appendixes Appendix A: Sample General Information Notice Appendix B: Relocation Assistance Program Summary Appendix C: Sample Notice of Eligibility Appendix D: Relocation Appeal Policy and Process Respectfully Submitted Approved Lorena Serrano Relocation Consultant ATTY/RESO.0015/CC RESO APPROVING THE RELOCATION IMPACT MEMORANDUM FOR THE 84/101 REIMAGINED PROJECT - EXHIBIT A REV: 04-20-26 VR Page 5 of 34