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<br />1 <br /> <br />.. . <br /> <br />II. The highest ranking, on-site staff member from TOA calls the RWc <br />Information Technology Manager at (650) 464-9575. <br /> <br />Important Note: Emergency support is considered a best effort as RWc is not a 24 X 7 <br />shop. Emergency support is charged at one-and-one-half times the normal hourly rate. <br /> <br />A TTY/AGR/201 0.042 <br />061008 <br /> <br />10 <br />