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<br />-~--l <br /> <br />for larger cabling or electrical work. RWc will find, coordinate, and schedule the efforts of <br />external contractors. For all emergency and non-emergency issues during normal business <br />hours, RWc will respond within four (4) hours, usually faster. RWc will respond with its <br />best effort for all emergencies during non-business hours. <br /> <br />B. COMPENSATION <br /> <br />1. TOA agrees to pay to RWc the full cost of providing technology services as shown in this <br />Exhibit A, as the same may be amended from time to time by written agreement between <br />the Parties. <br /> <br />2. TOA and RWc acknowledge and agree that compensation paid by TOA to RWc under <br />this Agreement is based upon RWc's cost of providing the services required hereunder, <br />including salaries and benefits of employees. <br /> <br />3. TOA agrees to compensate RWc for Information Technology services. Direct external <br />costs such as external contractors and equipment purchases on behalf of TOA are borne <br />by TOA. Information Technology services costs include those expenses necessary to <br />administer this Agreement. RWc will provide these services for an hourly rate of $138.43 <br />during fiscal year 2010-2011 (July 1, 2010 to June 30, 2011). The hourly rate will be <br />adjusted on an annual fiscal year basis. <br /> <br />4. Remote support will be billed in fifteen (15) minute intervals. <br /> <br />5. Terms of Payment. RWc shall invoice in arrears on the first of each month the amount of <br />$2,307.17 (200 hours per year, times $138.43 per hour, divided by 12 months). <br /> <br />6. Charges for other services and special projects: Additional hours for special <br />projects requested of RWc will be at the current rate in which the work was done and <br />will be invoiced in the month following the completion of the requested service or <br />incurred expense. Special projects are for work that is not covered within the pre- <br />purchased five weekly support hours, typically because of scope (non-support/special <br />requests) and time requirements (in excess of five weekly hours), or where TOA wants <br />RWc to track and invoice requested work separately from normal invoicing. They are <br />A TTY/AGR/201 0.042 <br />061008 <br /> <br />8 <br />