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i <br /> 6.1 B <br /> Page 113 <br /> EXHIBIT A <br /> CITY OF REDWOOD CfTY <br /> CORA (Community Overcoming Relationship Abuse) <br /> FISCAL YEAR 2010/2011 <br /> CONTRACT �BJECTIVES <br /> Quan#i�able Goals to be Provided With Performance Indicators�how you witl <br /> Re uested Funds measure the uantifiabte oal <br /> Serve 5,100 callers on the 24-hour Crisis CORA's Client Services staff log calls and <br /> Information Line and Emergency Response incidents on department forms,which are then <br /> Program (ERP),400 of which will be residents entered into an Access-based database. <br /> of Redwood City. Reports are generated from the database for <br /> reporting purposes. Information logged <br /> includes vital demographic data such as the <br /> caller's city of residence, ethnicity, and <br /> income. <br /> 80%of callers utilizing CORA's Client Services Measured by the caller's ability to restate their <br /> in a crisis situation will end the call with Safety Safety Plan to the crisis line counselor. <br /> Plan.A Safety Plan is a detailed method of <br /> preparation by which a victim can follow to <br /> increase their safety in the event of a future <br /> episode of abuse. <br /> 80 callers from Redwood City that contact Services provided are documented by sign-in <br /> CORA during a crisis situation will go on to sheets and counselors'notes,then entered <br /> receive other services(e.g.support groups, into the agency's database. <br /> peer counseling, crisis case management, <br /> family and individual therapy)from C�RA staff. <br /> #of Undupllcated RWC ResidentslHouseholds to be Assisted (Only programs serving <br /> individuals ma re ort b individuals. All others should re ort b households <br /> 400 of CORA's Crisis Line and ERP callers will be residents of Redwood City <br />