Agmt10 Bay Area Water Supply and Conservation Agency (BAWSCA)

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3. BAWSCA agrees to compensate RWC for Information Technology services. Direct external costs such as all software licenses, external contractors and equipment purchases on behalf of BAWSCA are borne by BAWSCA. Information Technology services costs include those expenses necessary to administer this Agreement. RWC will provide these services for an hourly rate of $138.43 for work done during fiscal year 2010 -2011 (July 1, 2010 to June 30, 2011). The hourly rate is adjusted on an annual i fiscal yea r basis. h immediately following the 4. Terms of Payment. Beginning the month im y g et to be yet "go -live" date, RWC shall invoice BAWSCA $650. This includes a $500 setup fee plus the first month's cost of service of $150. Monthly thereafter, RWC will invoice BAWSCA $150 as the monthly service fee. 5. Charges for other services and special projects: Additional hours for special projects requested of RWC by BAWSCA will be charged at the current rate in the fiscal year in which the work was done. These hours will be invoiced in the month following the completion of the requested service or incurred expense or at the end of the fiscal year, at either RWC discretion or BAWSCA request. License fees, external vendor charges, and equipment purchases will be paid directly by BAWSCA or reimbursed by BAWSCA if paid by RWC, and shall be without RWC overhead fees. 6. Requesting Support: • Non - emergency support — support request during normal business hours, as defined in Exhibit A, section A.1.A, and where RWC staff is not on -site, can be requested using one of the following three methods: i. Logging into RWC's online help desk system at http: / /thecity. redwoodcity. orq:8080 /hdti ndex. htx. ii. Calling or emailing the primary Analyst assigned to BAWSCA. iii. Calling RWC help desk at (650) 780 -7093 • Emergency support — non - planned support requests for services during non - 9 2694537.1