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• <br /> agency access to the SharePoint site. Any additional remote access to the server OS <br /> will be managed by BAWSCA or their agent with prior notification to, and approval from, <br /> RWC. <br /> 3. Support: RWC will respond to and address any issues with the SharePoint server <br /> during normal business hours only. <br /> 4. Backup: RWC will employ the following backup strategy. <br /> • Mon - Thurs: incremental <br /> • Friday: Full <br /> • Last Friday of month: full, stored off-site at a location determined by RWC. <br /> • Monthly tapes stored for 1 Year, and put back in rotation after 1 year. <br /> RWC cannot and does not guarantee the quality of the backup tapes, or that data will <br /> be restorable upon request. RWC only provides that the above strategy will be adhered <br /> to. <br /> Requests by BAWSCA for restoration of data will be satisfied by RWC during normal <br /> business hours. <br /> RWC time spent satisfying requests to restore data will be charged at the in effect <br /> hourly rate in which the work is performed. <br /> 5. Patch management: RWC will manage the Operating System and Application <br /> upgrades and updates using its current patch management system. Patches and <br /> upgrades may not be applied immediate upon manufacturer release due to RWC <br /> preference to let other agencies apply patches first and watch for feedback on how they <br /> perform. <br /> B. COMPENSATION <br /> 1. BAWSCA agrees to pay to RWC the full cost of providing technology services as shown <br /> in this Exhibit A, as the same may be amended from time to time by written agreement <br /> between the Parties. <br /> 2. BAWSCA and RWC acknowledge and agree that compensation paid by BAWSCA to <br /> RWC under this Agreement is based upon RWC 's cost of providing the services <br /> required hereunder, including salaries and benefits of employees. <br /> 8 2694537.1 <br />