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performing the Water Quality Monitoring. The monitoring usually occurs on Wednesday. <br /> A Water Quality Monitoring report is prepared and faxed to Redwood City Public Works <br /> Services Department on the following Monday. The report is accompanied by any <br /> Chemical Application or Harvesting that was performed. <br /> <br /> As per the Lagoon Management Plan, Waterworks Industries will make public <br /> appearances to Home Owners Associations and Redwood Shores Residents groups to <br /> inform and answer questions regarding the Lagoon and its management. Waterworks <br /> Industries, Inc. will attend up to three meetings at no cost to Redwood City. Additionally, <br /> Waterworks Personnel can better answer some questions that Staff gets from the public. <br /> Phone calls from residents are welcome, provided Redwood City Staff referred them to us, <br /> this also at no additional cost <br /> <br />If there is dissatisfaction expressed by Redwood Shores residents or Redwood City staff <br />with regards to Waterworks Industries, Inc. performance of the Lagoon Management <br />Services, a phone call, followed up with a fax from Redwood City's Staff, to Richard <br />Carnation, President and Redwood Shores Project Supervisor will be responded to <br />immediately by phone. Further, confirmation of dissatisfaction and a resolution program <br />will be faxed immediately back to Redwood City Staff and, with City concurrence, the <br />program will be implemented. <br /> <br />4. VERIFICATION OF INSURANCE <br /> <br />Waterworks Industries, Inc. shall keep on file with the City of Redwood City a current <br />Certificate of Insurance meeting all the requirements for General liability, Automobile and <br />Workers Compensation. Upon award of the contract and/or Task Order, which extend the <br />term of the Agreement, Waterworks Industries, Inc. will provide current certificates. <br /> <br /> 6 <br /> <br /> <br />