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• • <br /> 110 Complaint <br /> 111 "Complaint" means written or orally communicated statements made by members of the public, <br /> 112 Customers, Owners, or Occupants of properties served by Contractor, by officers, employees or <br /> 113 agents of Agency or SBWMA alleging non - performance of, or deficiencies in Contractor's <br /> 114 performance of, its duties under this Agreement, or a violation by Contractor of this Agreement. <br /> 115 Construction and Demolition Debris or C &D <br /> 116 "Construction and Demolition Debris" and "C &D" means materials resulting from construction, <br /> 117 renovation, remodeling, repair, or demolition operations on any Residential, Commercial or <br /> 118 other structure or pavement. <br /> 119 Container <br /> 120 "Container" means any receptacle used for storage of Solid Waste, Targeted Recyclable <br /> 121 Materials, Organic Materials and other materials Collected pursuant to this Agreement including, <br /> 122 but not limited to, metal or plastic cans, Carts, Bins, tubs, Kitchen Pails and Drop Boxes. <br /> 123 Contamination <br /> 124 "Contamination" means (i) all materials other than those defined as Targeted Recyclable <br /> 125 Materials that were Collected by Contractor with Single- Stream or Source Separated Targeted <br /> 126 Recyclable Materials; (ii) all materials other than those defined as Plant Materials Collected by <br /> 127 Contractor with Plant Materials; or (iii) all materials other than those defined as Organic <br /> 128 Materials Collected by Contractor with Organic Materials. <br /> 129 Contamination Level <br /> 130 "Contamination Level" means the percentage of Contamination in the Targeted Recyclable <br /> 131 Materials, Plant Materials, or Organic Materials Collected by Contractor, which shall be <br /> 132 calculated as the Tonnage of Contaminated Material or residual divided by the Tonnage of all <br /> 133 the specific material Collected. <br /> 134 Contamination Measurement Procedure <br /> 135 "Contamination Measurement Procedure" means the procedure the SBWMA will use to <br /> 136 determine the Contamination Level of loads of Targeted Recyclable Materials, Plant Materials or <br /> 137 Organic Materials Collected by Contractor and delivered to the Designated Transfer and <br /> 138 Processing Facility. <br /> 139 Contractor <br /> 140 "Contractor" means Recology San Mateo County. <br /> 141 Contractor's Compensation <br /> 142 "Contractor's Compensation" means the monetary compensation owed to Contractor in return <br /> 143 for providing services in accordance with this Agreement as described in Article 11. <br /> 144 Contractor Pass - Through Costs <br /> 145 "Contractor Pass - Through Costs" means the costs described in Attachment K, Section 3, Table <br /> 146 1 to which no element of overhead, administrative expense, or profit, is added, such that the <br /> 147 specific amount of such cost is included without modification in the calculations or reports <br /> 148 prepared in implementing this Agreement. <br /> Franchise Agreement for Collection Services with Recology San Mateo County Attachment A <br /> City of Redwood City Definitions <br /> Page 4 of 17 <br />