Agmt10 Recology San Mateo County

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• • 1368 1. Frequency. Agency shall Bill Accounts classified by Agency as Residential bi- 1369 monthly in amounts equal to the Customer's subscribed Rate for all services 1370 provided in a two (2) month period in arrears. Agency shall Bill Accounts 1371 classified by Agency as Commercial monthly in amounts equal to the 1372 Customer's subscribed Rate for all services provided in a one (1) month period 1373 in arrears. 1374 2. Bill Format. Agency shall have the right to revise the Billing format (e.g., size, 1375 font, frequency, etc.) and to itemize certain charges. 1376 3. Records. Contractor shall be allowed to access Agency Billing systems on an 1377 appointment basis and such review shall not be unreasonably withheld by 1378 Agency. Agency shall maintain copies of said Billings and receipts, in 1379 chronological order, for a period of three (3) years after the date of service. 1380 Agency may, at its option, maintain those records in computer form, on 1381 microfiche, or in any other manner, provided that the records can be preserved 1382 and retrieve for inspection and verification in a timely manner. 1383 4. Rates. Agency shall establish, by resolution, Rates for the types of service 1384 provided as described in Section 11.07. 1385 5. Service Stops. Contractor shall allow Customers to suspend service and 1386 Billings when the Premises are unoccupied. Single - Family Residential 1387 Customers may suspend service for a minimum of one (1) Service Day on a 1388 maximum of three (3) occasions each Rate Year. Commercial Customers may 1389 suspend service for a minimum of two (2) Service Days on a maximum of six 1390 (6) occasions each Rate Year. Multi - Family Customers may not suspend 1391 service without prior written approval from Agency. The Billings for both 1392 Residential and Commercial Customers shall be prorated in accordance with 1393 Customer's requests to suspend service. In order to enable Agency to bill 1394 properly for service stops, Contractor shall employ best efforts to accommodate 1395 Agency's request to provide data regarding service stops on a monthly basis, if 1396 not more frequently. 1397 6. Unscheduled Services. In order to enable Agency to bill properly for 1398 unscheduled services, Contractor shall employ best efforts to accommodate 1399 Agency's request to provide data regarding unscheduled services on a monthly 1400 basis, if not more frequently. 1401 B. Delinquent Payment. Agency shall address the issue of delinquent payment as 1402 specified in Attachment H, which consists of City of Redwood City Resolution 14840 1403 dated February 2008, pertaining to Delinquent Utility Service Charge Schedule for 1404 the City of Redwood City, or as the same is subsequently amended. 1405 C. Revenue Collection. Agency shall remit to Contractor revenues received, not less 1406 frequently than monthly. Revenues collected on behalf of the Agency or SBWMA 1407 shall be handled as described in Article 11 of this Agreement. 1408 D. Review of Billings. Contractor shall assist Agency in its review of Billings to 1409 Customers, issued pursuant to Section 7.01.A. The purpose of the review is to 1410 determine that the amount which Agency is Billing each Customer is correct in 1411 terms of the level of service (i.e., frequency of Collection, size of Container, location 1412 of Container) being provided to such Customer by Contractor. Contractor shall 1413 review Customer accounts not less than once every three (3) calendar years for Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AGR/2010.014 040510 Page 37 of 115