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• <br /> 1328 If a driver observes Hazardous Materials in an uncollected Container, the driver <br /> 1329 shall record that observation in the on -board computer system and also inform <br /> 1330 the route supervisor. The route supervisor shall investigate and initiate <br /> 1331 applicable action within one (1) Business Day. <br /> 1332 Whenever a Container at a Commercial or a Multi - Family Dwelling complex <br /> 1333 Customer is not collected, Contractor shall contact the Customer on the <br /> 1334 scheduled Collection Day by telephone to explain why the Container was not <br /> 1335 collected. Whenever a Container is not Collected because of excess <br /> 1336 Contamination, a customer representative will contact the Customer to discuss, <br /> 1337 and encourage the Customer to adopt, proper materials - preparation and <br /> 1338 separation procedures. <br /> 1339 B. Periodic Route Audits. Contractor shall conduct a route audit of any route from <br /> 1340 which two (2) or more Toads are found based on testing pursuant to Section <br /> 1341 6.02.0 to exceed the applicable maximum contamination levels set forth in <br /> 1342 Section 6.02 Table 1 during any thirty (30) day period, as well as any other route <br /> 1343 whose loads consistently exceed the maximum contamination levels. <br /> 1344 When a route is identified as requiring a route audit, Contractor will provide a <br /> 1345 route auditor to precede the Collection vehicle and physically examine the <br /> 1346 contents of each Container or Cart prior to emptying. The route auditor shall affix <br /> 1347 non - collection notices to at least ninety percent (90 %) of all Containers that <br /> 1348 contain Contamination in excess of applicable maximum contamination levels. <br /> 1349 Contractor shall submit a monthly route audit report within five (5) Business Days <br /> 1350 after the end of each route audit that has been conducted during the previous <br /> 1351 month. The report shall describe in detail Contractor's conduct of the audit, as <br /> 1352 well as the public education and outreach activities that it employed to encourage <br /> 1353 and facilitate changes in Customer behavior that will reduce Customers <br /> 1354 discarding Contamination in Containers designated for Recyclable Materials or <br /> 1355 Organic Materials. <br /> 1356 The audit of a route shall continue for a period of four (4) consecutive weeks after <br /> 1357 the route has been identified as requiring an audit under the first paragraph of <br /> 1358 this Section 6.03.B. <br /> 1359 6.04 PROCESSING OF OTHER MATERIALS <br /> 1360 Upon request by Agency, and with the prior approval of SBWMA, the Contractor shall be <br /> 1361 responsible for, or shall arrange for, processing, Recycling, and /or reuse of Bulky Items, <br /> 1362 Major Appliances, and Specialty Recyclable or Reusable Materials (excluding <br /> 1363 Construction and Demolition Debris) Collected pursuant to this Agreement. <br /> 1364 ARTICLE 7 OTHER SERVICES <br /> 1365 7.01 CUSTOMER BILLING <br /> 1366 A. Billing. Agency shall prepare and mail Bills for services provided by Contractor <br /> 1367 and shall collect Customer payments. <br /> Franchise Agreement for Collection Services with Recology San Mateo County <br /> City of Redwood City <br /> ATTY /AGR/2010.014 <br /> 040510 Page 36 of 115 <br />