Agmt10 Recology San Mateo County

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• • 1892 Contractor when Targeted Recyclable Materials Collection services are initially 1893 provided at a Multi - Family Residential Complex, and once every three (3) years 1894 thereafter. 1895 2. Service Level Adjustments. Within five (5) Business Days of completing the 1896 site assessment or receiving a request from a Customer, Contractor shall 1897 adjust the Customer's service level by providing any Solid Waste or Recyclable 1898 Materials Containers needed for change in service, removing unneeded 1899 Containers, and revising the billing system to reflect the monthly Rate for the 1900 new service level. At the time new Containers are delivered or existing 1901 Containers are removed, the Contractor shall confirm that all Containers are 1902 properly labeled and shall provide public education signage for the Container 1903 areas and extra signs for public and common areas such as mail and laundry 1904 rooms, etc. 1905 3. Preparation and Distribution of Public Education Materials. Contractor shall 1906 provide Owner or property manager with education materials developed by 1907 Agency or SBWMA which describe the requirements of the Recyclable 1908 Materials Collection program, including flyers, door hangers and Recycling 1909 Tote -Bags for distribution to tenants, signage for common areas such as mail 1910 rooms and laundry rooms, and move -in kits for new tenants. 1911 B. Notification to Multi - Family Dwelling Customers. Upon request from a new or 1912 current Customer for new or changes in service, Contractor shall notify the 1913 Customer by mail of the Targeted Recyclable Materials and Organic Materials 1914 Collection services offered by Contractor. Such notification shall be provided in 1915 English and Spanish. 1916 C. Signs and Placards. Contractor shall be responsible for preparing, distributing, 1917 and posting signs and placards at Multi - Family Dwelling Premises that promote 1918 Targeted Recyclable Materials and Organic Materials Collection services, describe 1919 the program requirements, and identify allowable and prohibited types of materials 1920 for Collection. At a minimum, these signs shall be durable, weather resistant and 1921 posted in the Container areas. Upon request of the Customer, Contractor shall 1922 provide signage and Container labeling in a second language such as, but not 1923 limited to, Spanish. Within ten (10) Business Days of a Customer's request, 1924 Contractor shall provide extra signage for use in areas such as laundry and mail 1925 rooms at Multi - Family Residential Complexes. The design of all signs and placards 1926 shall be approved by SBWMA prior to distribution by Contractor. 1927 7.06 WASTE GENERATION /CHARACTERIZATION STUDIES 1928 Contractor acknowledges that Agency may perform Solid Waste generation and 1929 characterization studies periodically to determine the composition and contamination 1930 levels of Collected materials. Contractor agrees to participate and cooperate with 1931 SBWMA and Agency and its agents and to accomplish studies and data collection and 1932 prepare reports, as needed, to determine weights and volumes of Solid Waste, Targeted 1933 Recyclable Materials, Plant Materials and Organic Materials and characterize materials 1934 generated, Disposed, transformed, diverted or otherwise handled /processed to satisfy 1935 requirements of the Act. Contractor shall also facilitate visual audits of Multi - Family 1936 Dwelling, Commercial and Agency Cart and Bin service accounts. The visual audits will 1937 entail tipping the contents of Customers Container on the tipping floor at the Designated Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AG R/2010.014 040510 Page 49 of 115