Agmt10 Recology San Mateo County

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• • 2098 documented observations or reports or Complaints. If the plan is determined to 2099 inadequately address the unsatisfactory performance as documented by 2100 observations and Complaints, the Agency may direct Contractor to revise the plan 2101 incorporating any changes into a revised plan and review said revised plan with the 2102 Agency within thirty (30) Days of the initial meeting with the Agency. 2103 C. Contingency Plan. Contractor shall submit to Agency ninety (90) Days prior to 2104 Commencement Date, a written contingency plan demonstrating Contractor's 2105 arrangements to provide vehicles and personnel and to maintain uninterrupted 2106 service during breakdowns, and in case of natural disaster or other emergency, 2107 including the events described in Section 14.09. 2108 8.02 COLLECTION STANDARDS 2109 A. Implementation of Services. The Contractor's implementation of the services 2110 required by this Agreement shall occur in a smooth and seamless manner so that 2111 Customers and /or Generators do not experience disruption in Collection services 2112 when services are initiated on the Commencement Date. Contractor shall be 2113 responsible for managing implementation of new Collection services and other 2114 related services and shall do so in accordance with the Implementation Plan 2115 prepared by the Contractor and incorporated into this Agreement as Attachment L. 2116 B. Servicing Containers and Missed Pick -Ups 2117 1. General. Contractor shall Collect the contents and return each Container to the 2118 location where the Occupant properly placed the Container for Collection. 2119 Contractor shall place the Containers upright with lids properly closed and 2120 secured. 2121 Contractor shall use due care when handling Containers. Contractor shall not 2122 throw, roughly handle, damage, or break Containers. 2123 Upon Customer request, Contractor shall provide special services including: 2124 unlocking and locking Containers; accessing locked Container enclosures (e.g., 2125 with a key or combination lock); and pulling or pushing Containers to the 2126 Collection vehicle. Contractor shall provide the special services described in 2127 this paragraph upon request from Customer and Contractor shall be entitled to 2128 bill Customer as specified in Attachment Q. 2129 2. Missed Pick -Ups. When notified of a missed pick -up, Contractor shall Collect 2130 the Solid Waste, Targeted Recyclable Materials, or Organic Materials on the 2131 day the notice is received, if possible, and in all cases shall Collect the missed 2132 pick -up by 6:00 p.m. of the next Business Day following receipt of the missed 2133 pick -up notification. 2134 C. New Customers and Change in Service Levels. Contractor shall deliver 2135 Containers and initiate Collection services for a new Customer within five (5) 2136 Business Days of the Customer's request for service. If an existing Customer 2137 requests a change in the number or size of their Solid Waste, Recyclable Materials, 2138 or Organic Materials Containers and /or frequency of Collection, the Contractor shall 2139 deliver additional Containers and /or remove Containers and shall initiate changes in Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AGR/2010.014 040510 Page 54 of 115