Agmt10 Recology San Mateo County

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• • 3032 Processing Facility and to other locations, as well as other information which the 3033 Agency may reasonably request. 3034 Contractor shall maintain these records for a minimum of ten (10) years after 3035 expiration or earlier termination of the Agreement. Contractor shall provide these 3036 records to Agency (upon request or at the end of the record retention period) in an 3037 organized and indexed manner rather than destroying or Disposing of them. 3038 9.04 GENERAL REPORTING REQUIREMENTS 3039 A. Purpose. Records shall be maintained and retained in forms, on media, and by 3040 methods that facilitate flexible use of data contained in them to structure reports, as 3041 needed. Reports are intended to compile recorded data into useful forms of 3042 information that can be used to, among other things: 3043 1. Evaluate Diversion performance 3044 2. Evaluate Contractor's performance 3045 3. Monitor Customer participation in Targeted Recyclable Materials and Organic 3046 Materials Collection programs and in other programs using several different 3047 performance measures 3048 4. Monitor changes in the number of Customers and Customers' service levels 3049 5. Determine needs for adjustment to programs and cost for such changes 3050 6. Evaluate customer service and Complaints 3051 7. Determine and set Contractor's Compensation and Rates 3052 B. Report Format. Contractor may propose report formats that are responsive to the 3053 objectives and audiences for each report. The format of each report shall be 3054 approved by Agency. The Agency may review and request changes to Contractor's 3055 report formats and content and Contractor shall not unreasonably deny such 3056 requests. Contractor agrees to mail a copy of all reports to the Agency, and submit 3057 all reports by e-mail in a format compatible with the Agency's software and 3058 computers so the Agency can sort and analyze data. Contractor shall provide a 3059 certification statement, under penalty of perjury by the responsible Contractor 3060 official, that the report being submitted is true and correct to the best knowledge of 3061 such official after their reasonable inquiry. 3062 C. Submittal Schedule and Instructions. Contractor shall submit monthly reports 3063 within fifteen (15) Days after the end of the reporting month. Contractor shall submit 3064 quarterly reports within thirty (30) Days after the end of the reporting quarter. 3065 Contractor shall submit annual reports within forty -five (45) Days after the end of 3066 each Rate Year. 3067 Contractor shall submit (via mail and e-mail) all reports to the person(s) designated 3068 by SBWMA and Agency. 3069 D. Failure to Report. The refusal or failure of Contractor to file any required reports, 3070 or to provide required information to Agency, or the inclusion of any materially false 3071 or misleading statement or representation by Contractor in such report shall be 3072 deemed a Contractor default as described in Section 14.01 subject to the notice and 3073 cure provisions of that section and shall subject Contractor to all remedies which 3074 are available to the Agency under the Agreement or otherwise. Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AGR/2010.014 040510 Page 76 of 115