Agmt10 Recology San Mateo County

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• • 3245 2. A description of the strategy and overall approach to attract and retain a high 3246 quality and effective Commercial Recycling Promotion Program and 3247 supervisory staff; 3248 3. A description and status of meeting the goals and objectives for the 3249 Commercial Recycling Promotion team and how these goals and objectives are 3250 tied to the compensation incentive plan. (Contractor must explain how the 3251 stated goals and objectives will be accomplished if no compensation incentive 3252 plan is used.) 3253 4. A description of Contractor's sales strategy for maintaining and /or expanding 3254 the existing Commercial Recycling account base and diversion levels. 3255 5. A description of the services provided to the Commercial and Agency Facility 3256 sectors. 3257 6. A detailed accounting of diversion statistics for the Commercial and Agency 3258 Facility sectors. 3259 O. Other Information. Other information or reports that Agency may reasonably 3260 request or require be added to quarterly reporting. These requests may include, but 3261 shall not be limited to, information regarding On -Call Collection programs, Used 3262 Motor Oil and Used Motor Oil Filter Collection, and large Events and Venues 3263 Collection. 3264 P. Determination and Payment of Performance Incentives and Disincentives. In 3265 accordance with the requirements of Section 11.07, Contractor shall provide with its 3266 quarterly report, a report that identifies compliance with the performance standards 3267 listed in Attachment 1 and includes calculation of the Performance Incentive 3268 payments and disincentive assessments due. Performance incentives (in the form 3269 of increased compensation to Contractor) will be awarded by Agency for excellent 3270 performance on aspects of Solid Waste diversion, Collection service delivery and 3271 customer service as specified in Attachment I. Performance disincentives will be 3272 assessed by Agency for substandard performance on aspects of Solid Waste 3273 diversion, Targeted Recyclable Materials contamination, Organic Materials 3274 contamination, Plant Materials contamination, Collection service delivery and 3275 customer service specified in Attachment I. 3276 Contractor's payment of performance disincentives related to Contamination are to 3277 be included with submittal of Contractor's quarterly report to the SBWMA. All other 3278 performance incentives and disincentives payments are to be included in 3279 Contractor's annual Rate Application and Contractor's Compensation for the next 3280 Rate Year will be increased or decreased by the net amount of performance 3281 incentive payments and disincentive assessments calculated in the Application. 3282 Performance incentives and disincentives for Overall Diversion Level, Minimum 3283 Single - Family Diversion Level, Minimum Commercial Diversion Level, 3284 Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold 3285 Time shall be calculated in aggregate for the SBWMA Service Area and Agency's 3286 share shall be proportional based on the tons of Solid Waste Collected by 3287 Contractor for Rate Year One (2011) by Previous Contractor. Performance 3288 incentives and disincentives for Single - Family Missed Pick -Up Initial Complaints Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AGR/2010.014 040510 Page 81 of 115