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� <br /> � <br /> a� <br /> q <br /> � LL <br /> : �;� 4 ,r �� �n ,s��a� ,�, ,�;.�.��.�r.- C�ODBE RES�ARCH <br /> � c � n �-, � ,,, ��s�� ���� �� � Gai� Insight <br /> 4 'j � i d �'„' , <br /> . . . 1 73 '.rf r � ,'� �, " <br /> ➢ A majority of residents had used Redwood City public library services in the past year. In addition, <br /> residents indicated high satisfaction with specific library services and features. <br /> ■ Currently, 7 out of 10 residents reported that their household had used a Redwood City <br /> public library or library services, which is generally consistent with past surveys. <br /> ■ A higher percentage of Hispanic residents, residents ages 18 to 24, and Redwood Shores <br /> residents reported (ibrary use. Further, approximately 85 percent of library patron households <br /> had visited the Main Downtown Library in the past 12 months. <br /> ■ Overall, 84 percent of residents rated public library services as "excellent" (52%) or "good" <br /> (32%). These results are similar to the 2008 survey, and represent a 10 percent increase in <br /> ratings of "excellent" from the 2001 and 2003 surveys. <br /> ■ For each of the five library services and features tested in the survey, less than 10 percent of <br /> residents reported dissatisfaction. Although satisfaction ratings were highly positive, <br /> approximately one-third of residents did not have an opinion of the availability of multimedia <br /> materials or computers at the library. As such, many residents may benefit from additional <br /> information on local library features. <br /> ■ Finally, residents' reasons for not visiting the library largely reflect personal preferences, <br /> rather than some defect or problem with the library: °Too busy, don't have time to use"; "Use <br /> the Internet instead"; and "Don't read books/No need to use." <br /> Page 10 <br /> January 2011 <br />