AgdaPkt 2011-01-24 - Laserfiche WebLink

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N _,. _.� . , _ � Q � ;: ;.- -� �. . � : ; .: .�� : .. ,�.: �� GODBE RES�ARCH ,� a ��r�er��c��r� ��td �amr�n�ntc�#��n v+r��h the C��r - �a� �� u � i r � � � _ - , �,« �� _ ➢ As in the 2008 survey, residents who were satisfied with their interaction with the City regarding an issue or problem significantly outnumbered those who were dissatisfied. ■ Just 1 out of 5 residents had called, written, or gone to see a City employee or Council member about an issue or problem in the past 12 months. ■ Of these residents, 62 percent were satisfied with the quality of information and level of courtesy, whereas 38 percent were dissatisfied. By a wide margin, dissatisfied residents most frequently reported that their problem was not resolved (50%). ➢ The results recommend that the City continue to use a variety of communication methods to inform the community. ■ Residents mentioned a wide variety of sources for information on City activities and events. At the same time, there was a significant increase from 2008 in residents who prefer official online City sources, including the City website (16%) and City email notices (12%). ■ When asked how they would prefer to receive information from the City on local services and events, residents were roughly split in their preference for printed information versus online information. More specifically, 45 percent would prefer to receive a City newsletter, whereas 54 percent would prefer to receive information through City email (30%) or the City website (17%). ■ Just a handful of residents indicated a preference for receiving information from the City through Facebook (6%) or Twitter (1 %), which indicates that the City has time to further consider these resources before implementing. ■ An overwhelming majority of residents (90%) reported that they access the Internet, with 80 percent indicating that they use it at least once a day or more. Further, Internet access has increased signifcantly from 2008. Page 11 January 2011