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+aRT STREET camava® <br /> E ms = " i n t e r a c t i v e <br /> "PLEASE READ THE PARAGRAPH BELOW BEFORE OPENING THIS WORK LETTER." <br /> The information contained in this Work Letter is proprietary and confidential to Art Street Interactive. The information contained in this <br /> Work Letter may be used solely in connection with the evaluation of the Work Letter. To the extent a nondisclosure agreement (or <br /> other agreement with terms on confidentiality) protecting Art Street Interactive's confidential information is in effect between Art Street <br /> Interactive and City of Redwood City Parks and Recreation ( "RCPRCS "), the information contained in this document shall be held <br /> confidentially in accordance with the terms of that agreement. If no agreement protecting Art Street Interactive's confidential <br /> information is in effect between the parties, RCPRCS agrees to (a) keep the information contained in this Response in strict <br /> confidence and not to disclose it to any third party without Art Street Interactive's prior written consent and (b) RCPRCS's internal <br /> disclosure of the information contained in this Response shall be only to those employees, contractors or agents having a need to <br /> know such information in connection with the evaluation of the Response and only insofar as such persons are bound by a <br /> nondisclosure agreement consistent with the foregoing. By reading the Work Letter that follows this paragraph, RCPRCS has agreed <br /> to be bound by the foregoing terms. If RCPRCS does not agree to be bound by the foregoing terms, RCPRCS must promptly retum <br /> this Work Letter to Art Street Interactive without reading further. <br /> Work Letter Contents <br /> I. OVERVIEW 2 <br /> II. TECHNOLOGY AND TECHNIQUE 3 <br /> III. MAPS & CHARTS 4 <br /> 1. Public Internet Site 4 <br /> 2. Call Center and System Administration 5 <br /> IV. DESIGN & DEVELOPMENT 6 <br /> 1. Standard Site Design and Layout 6 <br /> 2. Map Design and Development 6 <br /> V. STANDARD FUNCTIONALITY 6 <br /> VI. SYSTEM CUSTOMIZATION 6 <br /> 1. Custom Flash Maps (Flash Animated Maps) 6 <br /> 2. Business Rules & Reporting Customizations 7 <br /> VII. COST SUMMARY 8 <br /> 1. Software Summary 8 <br /> 2. Hosting, Support and Maintenance Summary 8 <br /> VIII. RATE SCHEDULE 9 <br /> IX. SOFTWARE ESCROW 9 <br /> X. Data Migration 9 <br /> XI. PCI COMPLIANCE 9 <br /> XII. SCHEDULING 10 <br /> 1. Soonest Start Date: 12/01/2010 10 <br /> 2. Production Schedule Range: 45 -60 days 10 <br /> XIII. TERMS 10 <br /> 1. General 10 <br /> 2. Payments 10 <br /> 3. Functionality and deliverables 10 <br /> 4. Operation and Maintenance 10 <br /> 5. Training 11 <br /> 6. Revisions 11 <br /> 7. Media Usage and Ownership 11 <br /> 8. Data Ownership 11 <br /> 9. Software License 11 <br /> 10. Support, Maintenance and Enhancement Definitions 12 <br /> 11. Support Conditions 12 <br /> 12. Unsupported Programs 12 <br /> XIV. EXHIBIT A: Hosting Agreement 13 <br /> 1 <br />