Agmt11 Art Street Interactive, Inc.

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3RT STREET comova® i n t e r a c t i v e I. OVERVIEW This work letter regards the delivery of a Campground /Facilities Reservation, Registration and Point of Sale System (the "System ") based on modules and processes deployed in Art Street Interactive's previous reservation systems. The system is scalable and flexible; facilitating the addition and removal of specific sites, POS items and programs at any time. New items and their associated operations may be added completely from within in the system. Only the Campground Flash map interface (Graphic and HTML Image Map coding) are not automatically generated by the system - all other associated web pages, both public and administrative are created and removed when items are added or deleted. In addition to reservation management, the System will also include an integrated e- commerce system allowing for the sale of products from the main administrative site or client sites /centers. Various administrative user levels are offered allowing top -level administrative staff the ability to grant or curtail rights to view and edit program, site and center information. Business rules that Redwood City Parks and Recreation ( "RCPRCS ") has implemented, such as the number of consecutive reservations a person may make, refund requirements and how far in advance a person may reserve a property, can be supported through validation programming within the system. As well as a free - standing web -based reservation and registration system, this solution will deploy a browser -based Call Center area located within the Administrative intranet. The call center will facilitate the efficient creation, review and revision of reservations and registrations. The call center will also be available to on -site Parks and Recreation staff to handle Walk -Up sales, reservations and registrations. Credit card transactioning is built into the system. The public Reservation System, Call Center and Administrative Intranet transaction areas will interact directly with the RCPRCS's processor - eliminating any re-entering of payment information by RCPRCS staff. Y 9 p Y Y The system also includes a reporting system. Daily, Date Range (ad -hoc) and Monthly reports detail financial transactions, reservation /registration activity, customer list builder and customer information for each site. Specific, formatted transaction receipts and reports will be created conforming to RCPRCS standards. Some features of the ublic online reservation t p system include: • Search functionality with customizable filters that narrow results and enable users to search by a variety of variables. • Facility, program and day use search, information and registration. • Flash and Non -Flash format Map interfaces allowing the public to see the layout and proximity of a specific site as compared to other sites and facilities. • Photo and descriptive information on each site lets users see the view and specifications of a site beforehand. Users do not require as many phone calls to campsite or staff. • Flexible payment options allow customers to pay (by credit card) online or make a reservation and mail in their payment. • An emailed receipt goes out to every customer who registers online with important information such as directions, confirmation number and rules. • Customers may return to review their reservation any time and may access a mini - report on all their transactions with RCPRCS. 2