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6.1A <br /> Page 16 <br /> City's discretion, new electrical equipment may be installed by a separate <br /> company. <br /> Other Details <br /> Response and Service <br /> Contractor will provide 24 -Hour Emergency phone service and have qualified <br /> Technicians available 24 -Hours per day, 7 days a week on an annual basis to <br /> respond to all emergency calls in a timely manner, meeting or exceeding <br /> standards set by the City. Contractor must provide service within the specified <br /> time frames: <br /> 1- Traffic Signals <br /> a. Emergency and Accident response — 1 hour or less <br /> b. Outages and Signal malfunction — 2 hours or less <br /> c. Replacement of burned out signal lamps — 2 hours or less <br /> d. Safety street lighting — 48 hours or less <br /> 2- Street - Lighting <br /> a. Emergency and Accident response — 2 hours or less <br /> b. Outages or malfunctions — 48 hours or less <br /> Permanent repair work from normal maintenance and emergency response shall <br /> be completed as soon as possible and in all cases within 21 calendar days or <br /> less, unless extended by the City. <br /> Meetings: <br /> Contractor shall work with City staff to identify a meeting schedule. The purpose <br /> of meetings shall include updates about work performed, new projects, or other <br /> related topics. Contractor should make every effort to meet with City staff as <br /> required. <br /> Service Requests: <br /> Calls made by City residents to City staff regarding requests for service (broken <br /> street light, signal in flash, down pole, etc.) shall be logged by City staff on an <br /> Excel spreadsheet (rolling list of service requests). The Excel spreadsheet will <br /> be emailed by City staff to Contractor 1 -2 times per week. Upon receipt of Excel <br /> spreadsheet from City staff, Contractor shall take note of new service requests <br /> and schedule the work, update the Excel spreadsheet with work completed, and <br /> email the updated Excel spreadsheet back to City staff as soon as possible. <br /> City staff will call Contractor directly to report service requests that require <br /> immediate attention. Service requests that require immediate attention will not <br /> be communicated using the Excel spreadsheet log; however, they should be <br /> logged on the Excel spreadsheet after repairs are completed. <br /> Monthly Invoices: <br /> S:ATTY /AGR12011.008 ELECTRIC MAINTENANCE AGREEMENT <br /> 012811 <br /> 141Pagg <br />