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AgdaPkt 2011-03-07
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AgdaPkt 2011-03-07
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Last modified
3/8/2011 2:36:17 PM
Creation date
3/3/2011 4:23:39 PM
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Template:
CC Index
CC Index - Document Type
Agenda Packet
Meeting Type
Joint
Agency Type
City Council and Redevelopment Agency
Date
3/7/2011
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6.1C <br /> Page 4 <br /> Enterprise Management System Customer Agreement Page 2 <br /> (2) Prior to installation, the Customer is responsible for. <br /> (a) Installation of 110 volt grounded power supply to each of the PCs, workstations, terminals, <br /> routers, hubs and modems <br /> (b) Standard wiring (minimum), including connection points forthe computer equipment; <br /> (3) Authorization and Security issues. The person(s) authorized by the Customer to order new <br /> Services, change existing Services or terminate Services on behalf of the Customer (and the <br /> Customer's employees and of illates) is (are) designated on Appendix E. The designated person(s) <br /> may delegate the authority to order new services, change existing services, or terminate the <br /> Services to other individuals within the Customer's organization. The Customer shall notify DPT <br /> immediately in writing of any such changes. For purposes of this Agreement, notification by <br /> facsimile shall be considered as written notification of delegation of authority followed by original <br /> via mall. <br /> (4) The Customer will assign and maintain security levels forthe different locations and entities within <br /> the Customer's organization. Implementation of such security levels shall be done by the <br /> Customer. <br /> (5) The Customerwlll establish non - disclosure and security agreements with its employees. DPT shall <br /> have no liability for any breaches of such agreements by the Customer or its employees. <br /> 3. FEES AND PAYMENTTERMS <br /> (1) DPT estimates the time frame forthe Installation and system start-up at the EMS data centerto be <br /> approximately five days. <br /> (2) Fees payable by the Customer will be based on the number of DPT EMS Units purchased by the <br /> Customer connected to the EMS, and will be calculated in accordance with AppendixA attached <br /> hereto. For purposes of this Agreement, an "EMS Unit" shall mean one (1) payment station <br /> connected to the EMS. The Customer agrees that it will pay for the minimum number of EMS Units <br /> as designated in Appendix A. <br /> 4. TIMELY PERFORMANCE AND COOPERATION <br /> DPT shall use all reasonable efforts to perform the Services in a timely manner, and the Customer shall use <br /> all reasonable efforts to cooperate with DPT and fulfill its responsibilities as stated elsewhere In this <br /> Agreement in connection with the provision of such Services. <br /> 5. APPLICATION AVAILABILITY <br /> (1) Application availability is defined as application delivery to the routeron•the Customer's premises <br /> outside of scheduled maintenance upgrades for which clients are notified of In advance. DPT is not <br /> responsible for any outage at the Customer premise including internal network ( "LAN "), local <br />
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