AgdaPkt 2004-07-26 - Laserfiche WebLink

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�� - �a- Core Community Audiences: - Audience 1— Redwood Shores Businesses Audience 2— Landscapers (Best Management Practice #5) Audience 3— Greater Redwood City Audience 4 — New Development Audience 5— Greater Bay Front Area Businesses Audience 6— Seaport Industrial Association Audience 7— Redwood Shores Residents/Public Audience 8— Homeowner Association Boards and their Property Managers Other Stakeholder Audiences: Audience 9— Project Team Members Audience 10 — Policymakers, Regulators and Agencies (local, regional and state) New stakeholders may emerge as the project is phased in and will need to be engaged and informed. Key Steps for Successful Public Information and Outreach Services 1) Needs Assessment/Information Gatherina: Gather input from various potentially affected community audiences in the Phase One area, plus existing recycle water - customers, to shape best informational approach for these constituents. 2) Communications: Implement and maintain responsible communications throughout project design and construction phases to inform, educate and engage community audiences. This will involve a variety of informational collateral materials, construction related notifications and e-mail notices. This step will include the role of a Communications Coordinator from Data Instincts, who will guide internal communications within the project management team and provide continuous communications to the various community audiences, especially potential recycle water users. The Communications Coordinator will help the team to remember and fulfill its commitments and community responsibilities. The coordinator will also: • Communicate with residents, businesses and landscapers • Establish communication protocols within the team and various audience groups • Recommend project design refinements based on input received from the information gathering process 3) Proiect Internet Web Papes: In addition to making information available to those in the community who are not online, for the majority who do have Internet access, we will provide project information via Public Works Service's current Web pages devoted to Water Supply, Conservation and the Recycled Water Project. We will regularly post background information, schedules, maps, key documents and traffic alerts. In addition, a Project team Intranet Web Portal will be utilized to maximize communication and information befinreen the various project team members involved with the many aspects related to financing, design and construction of the project. 4) Contact Manaqer Database and Outreach Lists Manaqement: A sophisticated project database allows you to record the history of each individual's or group's interaction with a process, and ensures that the right people receive the right information throughout the project. The database will have various segments depicted by interest or impact, such as: traffic related, recycled water users, landscapers, schools, businesses and can be linked to the project GIS mapping system. Sorting by specified categories such as geographic areas