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EXHIBIT A <br /> A. SCOPE OF SERVICES <br /> 1. Definitions: <br /> A. Normal Business Hours: Defined as Monday through Friday, 8:00 a.m. through <br /> 5:00 p.m. except the following currently recognized RWC holidays (calendar dates <br /> vary depending on the year): <br /> • New Year's Day <br /> • Martin Luther King, Jr. Day <br /> • Presidents Day <br /> • Memorial Day <br /> a 4th of July <br /> • Labor Day <br /> • Veterans Day <br /> • Thanksgiving Day <br /> . Thanksgiving Friday <br /> • Christmas Eve <br /> • Christmas Day <br /> • New Year's Eve . <br /> Rates for hours worked by RWC during normal business hours will be at the current <br /> rate in which they are worked. <br /> B. Non-business hours: All hours worked outside of normal business hours. TOPV <br /> requested work to be performed during non-business hours will be charged at a rate <br /> equal to one-and-one-half times the then current rate. Examples: A request from <br /> TOPV for RWC to install new equipment during a weekend to minimize disruption <br /> during TOPV normal business hours; an after-hours call to RWC to fix a downed <br /> server or internet connection. <br /> ATTY/AGR/2011.042 <br /> 061008 <br /> 6 <br />