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C. Maintain and support: RWC will keep the type of equipment or specific named equipment operational as defined by its purpose. If RWC staff is unable to resolve an issue without external vendor support, RWC will contact and work with the appropriate vendor until the malfunctioning equipment is operational. RWC staff will keep the same equipment optimized and its firmware/software current as deemed appropriate to maintain optimized operations, while minimizing down time. 2. Internet Access Support: RWC will maintain and support this connection. 3. Firewall Support: RWC will maintain and support this appliance and in some instances make recommendations to improve security to reduce network vulnerabilities. 4. Network Support: RWC will maintain and support all the switches and other networking devices in TOPV. 5. Server Support: RWC will maintain and support all servers used in TOPV. RWC staff will provide full support for the following: . Operating systems . File and print services . Email • Antivirus and spam filtering • Internet blocking . Applications running on the servers 6. Desktop, Laptop, and Mobile Computing Device Support (DLM): RWC will maintain and support all DLM on the TOPV network including future connected or non-connected DLM. Support will include, but not be limited to: developing and providing specifications; purchasing, setting up, and installing; optimizing and patching; and protecting against unwanted intrusion — spyware, viruses, etc. 7. Other: Common technologies not currently named will be maintained and supported to best of RWC ability. Unique applications will be maintained and supported upon written agreement by TOPV and RWC. Written agreement can be in the form of an email request. The following are covered under this agreement as they are known technologies currently in use� • 3 Servers (Dell and HP brand) function: Email, file sharing, printer sharing, and ATTY/AGR/2011.042 061008 7