Agmt11 Town of Portola Valley - Laserfiche WebLink

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administer this Agreement. RWC will provide these services for an hourly rate of $140.85 during fiscal year 2011-2012 (July 1, 2011 to June 30, 2012). The hourly rate will be adjusted on an annual fiscal year basis. 4. Remote support wili be billed in twelve (12) minute intervals. 5. 7erms of Payment. RWC shall invoice in arrears on the first of each month in the amount $1,831.08 (156 hours per year times $140.85 per hour divided by 12 months). 6. Charges for other services and speciai projects: Additional hours for special projects requested of RWC will be charged at the current rate in the fiscal year in which the work was done. These hours will be invoiced in the month following the completion of the requested service or incurred expense or at the end of the fiscal year, at either RWC discretion or TOPV request. Special projects are typically projects requested by TOPV that require RWC resources well-above the initially agreed upon 180 hours per year, and where TOPV wants to save the agreed upon hours for normal support, or where TOPV wants RWC to track and invoice requested work separate from normal invoicing. Special projects are subject to RWC staff availability. External vendor charges and equipment purchases will be paid directly by TOPV or reimbursed by TOPV if paid by RWC, and shail be without RWC overhead fees. 7. End of year reconciliation: During July 2012, RWC will reconcile the previous fiscal year's purchased hours (180) against the worked hours. RWC will invoice TOPV for all worked and non-invoiced hours, or refund TOPV for all invoiced but non-worked hours. 8. Reporting: Each month RWC will submit to TOPV a spreadsheet showing and recording the hours worked to date, the name of the tech who worked the hours, and a brief description of the work completed. 9. Requesting Support: • Non-emergency support — support request during normal business hours, as defined in Exhibit A, section A.1.A, and where RWC staff is not on-site, can be requested using one of the following three methods: i. Logging into RWC's online help desk system at ATTY/AGR/2011.042 061008 9